Internationalization in your projects
It has been a while, so this is not comprehensive.
Character Sets
Unicode is great, but you can't get away with ignoring other character sets. The default character set on Windows XP (English) is Cp1252. On the web, you don't know what a browser will send you (though hopefully your container will handle most of this). And don't be surprised when there are bugs in whatever implementation you are using. Character sets can have interesting interactions with filenames when they move to between machines.
Translating Strings
Translators are, generally speaking, not coders. If you send a source file to a translator, they will break it. Strings should be extracted to resource files (e.g. properties files in Java or resource DLLs in Visual C++). Translators should be given files that are difficult to break and tools that don't let them break them.
Translators do not know where strings come from in a product. It is difficult to translate a string without context. If you do not provide guidance, the quality of the translation will suffer.
While on the subject of context, you may see the same string "foo" crop up in multiple times and think it would be more efficient to have all instances in the UI point to the same resource. This is a bad idea. Words may be very context-sensitive in some languages.
Translating strings costs money. If you release a new version of a product, it makes sense to recover the old versions. Have tools to recover strings from your old resource files.
String concatenation and manual manipulation of strings should be minimized. Use the format functions where applicable.
Translators need to be able to modify hotkeys. Ctrl+P is print in English; the Germans use Ctrl+D.
If you have a translation process that requires someone to manually cut and paste strings at any time, you are asking for trouble.
Dates, Times, Calendars, Currency, Number Formats, Time Zones
These can all vary from country to country. A comma may be used to denote decimal places. Times may be in 24hour notation. Not everyone uses the Gregorian calendar. You need to be unambiguous, too. If you take care to display dates as MM/DD/YYYY for the USA and DD/MM/YYYY for the UK on your website, the dates are ambiguous unless the user knows you've done it.
Especially Currency
The Locale functions provided in the class libraries will give you the local currency symbol, but you can't just stick a pound (sterling) or euro symbol in front of a value that gives a price in dollars.
User Interfaces
Layout should be dynamic. Not only are strings likely to double in length on translation, the entire UI may need to be inverted (Hebrew; Arabic) so that the controls run from right to left. And that is before we get to Asia.
Testing Prior To Translation
- Use static analysis of your code to locate problems. At a bare minimum, leverage the tools built into your IDE. (Eclipse users can go to Window > Preferences > Java > Compiler > Errors/Warnings and check for non-externalised strings.)
- Smoke test by simulating translation. It isn't difficult to parse a resource file and replace strings with a pseudo-translated version that doubles the length and inserts funky characters. You don't have to speak a language to use a foreign operating system. Modern systems should let you log in as a foreign user with translated strings and foreign locale. If you are familiar with your OS, you can figure out what does what without knowing a single word of the language.
- Keyboard maps and character set references are very useful.
- Virtualisation would be very useful here.
Non-technical Issues
Sometimes you have to be sensitive to cultural differences (offence or incomprehension may result). A mistake you often see is the use of flags as a visual cue choosing a website language or geography. Unless you want your software to declare sides in global politics, this is a bad idea. If you were French and offered the option for English with St. George's flag (the flag of England is a red cross on a white field), this might result in confusion for many English speakers - assume similar issues will arise with foreign languages and countries. Icons need to be vetted for cultural relevance. What does a thumbs-up or a green tick mean? Language should be relatively neutral - addressing users in a particular manner may be acceptable in one region, but considered rude in another.
Resources
C++ and Java programmers may find the ICU website useful: http://www.icu-project.org/
Some fun things:
Having a PHP and MySQL Application that works well with German and French, but now needs to support Russian and Chinese. I think I move this over to .net, as PHP's Unicode support is - in my opinion - not really good. Sure, juggling around with utf8_de/encode or the mbstring-functions is fun. Almost as fun as having Freddy Krüger visit you at night...
Realizing that some languages are a LOT more Verbose than others. German is a LOT more verbose than English usually, and seeing how the German Version destroys the User Interface because too little space was allocated was not fun. Some products gained some fame for their creative ways to work around that, with Oblivion's "Schw.Tr.d.Le.En.W." being memorable :-)
Playing around with date formats, woohoo! Yes, there ARE actually people in the world who use date formats where the day goes in the middle. Sooooo much fun trying to find out what 07/02/2008 is supposed to mean, just because some users might believe it could be July 2... But then again, you guys over the pond may believe the same about users who put the month in the middle :-P, especially because in English, July 2 sounds a lot better than 2nd of July, something that does not neccessarily apply to other languages (i.e. in German, you would never say Juli 2 but always Zweiter Juli). I use 2008-02-07 whenever possible. It's clear that it means February 7 and it sorts properly, but dd/mm vs. mm/dd can be a really tricky problem.
Anoter fun thing, Number formats! 10.000,50 vs 10,000.50 vs. 10 000,50 vs. 10'000,50... This is my biggest nightmare right now, having to support a multi-cultural environent but not having any way to reliably know what number format the user will use.
Formal or Informal. In some language, there are two ways to address people, a formal way and a more informal way. In English, you just say "You", but in German you have to decide between the formal "Sie" and the informal "Du", same for French Tu/Vous. It's usually a safe bet to choose the formal way, but this is easily overlooked.
Calendars. In Europe, the first day of the Week is Monday, whereas in the US it's Sunday. Calendar Widgets are nice. Showing a Calendar with Sunday on the left and Saturday on the right to a European user is not so nice, it confuses them.