WiFi (Intel Wireless 3165 [8086:3165]) not working on new install
I have installed Ubuntu on a new HP Windows 10 laptop, but the wifi is not working. Nothing happens when I click Enable Wifi and Wifi Networks is greyed out. Wifi works ok in Windows.
Wireless info is below.
I note that rfkill shows a soft block,
2: acer-wireless: Wireless LAN
Soft blocked: yes
Hard blocked: noBut sudo rfkill unblock wifi doesn't change anything.
Any suggestions on how to resolve?
#### wireless info START
Report from: 21 Mar 2016 10:12 GMT +0000
Booted last: 21 Mar 2016 09:40 GMT +0000
Script from: 27 Sep 2015 00:34 UTC +0000
release
Distributor ID: Ubuntu
Description: Ubuntu 14.04.4 LTS
Release: 14.04
Codename: trusty
kernel
Linux 4.2.0-27-generic #32~14.04.1-Ubuntu SMP Fri Jan 22 15:32:26 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux
Parameters: ro, quiet, splash, vt.handoff=7
desktop
Ubuntu
lspci
02:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8101/2/6E PCI Express Fast/Gigabit Ethernet controller [10ec:8136] (rev 07)
Subsystem: Hewlett-Packard Company Device [103c:8074]
Kernel driver in use: r8169
03:00.0 Network controller [0280]: Intel Corporation Wireless 3165 [8086:3165] (rev 81)
Subsystem: Intel Corporation Dual Band Wireless AC 3165 [8086:4010]
Kernel driver in use: iwlwifi
lsusb
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 006: ID 0bda:57c4 Realtek Semiconductor Corp.
Bus 001 Device 005: ID 8087:0a2a Intel Corp.
Bus 001 Device 004: ID 05e3:0610 Genesys Logic, Inc. 4-port hub
Bus 001 Device 002: ID 0483:91d1 STMicroelectronics
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
PCMCIA card info
rfkill
0: hci0: Bluetooth
Soft blocked: no
Hard blocked: no
1: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no
2: acer-wireless: Wireless LAN
Soft blocked: yes
Hard blocked: no
lsmod
acer_wmi 20480 0
hp_wmi 16384 0
sparse_keymap 16384 2 acer_wmi,hp_wmi
iwlmvm 290816 0
mac80211 729088 1 iwlmvm
iwlwifi 204800 1 iwlmvm
cfg80211 540672 3 iwlwifi,mac80211,iwlmvm
wmi 20480 2 acer_wmi,hp_wmi
video 36864 2 i915,acer_wmi
interfaces
auto lo
iface lo inet loopback
ifconfig
eth0 Link encap:Ethernet HWaddr
inet addr:192.168.1.18 Bcast:192.168.1.255 Mask:255.255.255.0
inet6 addr: fe80::/64 Scope:Link
UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
RX packets:8911 errors:0 dropped:0 overruns:0 frame:0
TX packets:4545 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:1000
RX bytes:7349744 (7.3 MB) TX bytes:455446 (455.4 KB)
wlan0 Link encap:Ethernet HWaddr
BROADCAST MULTICAST MTU:1500 Metric:1
RX packets:0 errors:0 dropped:0 overruns:0 frame:0
TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:1000
RX bytes:0 (0.0 B) TX bytes:0 (0.0 B)
iwconfig
eth0 no wireless extensions.
lo no wireless extensions.
wlan0 IEEE 802.11abgn ESSID:off/any
Mode:Managed Access Point: Not-Associated Tx-Power=0 dBm
Retry short limit:7 RTS thr:off Fragment thr:off
Power Management:on
route
Kernel IP routing table
Destination Gateway Genmask Flags Metric Ref Use Iface
0.0.0.0 192.168.1.1 0.0.0.0 UG 0 0 0 eth0
192.168.1.0 0.0.0.0 255.255.255.0 U 1 0 0 eth0
resolv.conf
nameserver 127.0.1.1
search Home
network managers
Installed:
NetworkManager
Running:
root 3502 1 0 10:06 ? 00:00:00 NetworkManager
NetworkManager info
NetworkManager Tool
State: connected (global)
-
Device: wlan0 ----------------------------------------------------------------
Type: 802.11 WiFi
Driver: iwlwifi
State: unavailable
Default: no
HW Address:
Capabilities:
Wireless Properties
WEP Encryption: yes
WPA Encryption: yes
WPA2 Encryption: yes
Wireless Access Points
-
Device: eth0 [Wired connection 1] -------------------------------------------
Type: Wired
Driver: r8169
State: connected
Default: yes
HW Address:
Capabilities:
Carrier Detect: yes
Speed: 100 Mb/s
Wired Properties
Carrier: on
IPv4 Settings:
Address: 192.168.1.18
Prefix: 24 (255.255.255.0)
Gateway: 192.168.1.1
DNS: 192.168.1.1
NetworkManager.state
[main]
NetworkingEnabled=true
WirelessEnabled=true
WWANEnabled=true
WimaxEnabled=true
NetworkManager.conf
[main]
plugins=ifupdown,keyfile,ofono
dns=dnsmasq
[ifupdown]
managed=false
NetworkManager profiles
iw reg get
Region: Europe/London (based on set time zone)
country 00:
(2402 - 2472 @ 40), (3, 20)
(2457 - 2482 @ 40), (3, 20), PASSIVE-SCAN, NO-IBSS
(2474 - 2494 @ 20), (3, 20), NO-OFDM, PASSIVE-SCAN, NO-IBSS
(5170 - 5250 @ 40), (3, 20), PASSIVE-SCAN, NO-IBSS
(5735 - 5835 @ 40), (3, 20), PASSIVE-SCAN, NO-IBSS
iwlist channels
eth0 no frequency information.
lo no frequency information.
wlan0 32 channels in total; available frequencies :
Channel 01 : 2.412 GHz
Channel 02 : 2.417 GHz
Channel 03 : 2.422 GHz
Channel 04 : 2.427 GHz
Channel 05 : 2.432 GHz
Channel 06 : 2.437 GHz
Channel 07 : 2.442 GHz
Channel 08 : 2.447 GHz
Channel 09 : 2.452 GHz
Channel 10 : 2.457 GHz
Channel 11 : 2.462 GHz
Channel 12 : 2.467 GHz
Channel 13 : 2.472 GHz
Channel 36 : 5.18 GHz
Channel 40 : 5.2 GHz
Channel 44 : 5.22 GHz
Channel 48 : 5.24 GHz
Channel 52 : 5.26 GHz
Channel 56 : 5.28 GHz
Channel 60 : 5.3 GHz
Channel 64 : 5.32 GHz
Channel 100 : 5.5 GHz
Channel 104 : 5.52 GHz
Channel 108 : 5.54 GHz
Channel 112 : 5.56 GHz
Channel 116 : 5.58 GHz
Channel 120 : 5.6 GHz
Channel 124 : 5.62 GHz
Channel 128 : 5.64 GHz
Channel 132 : 5.66 GHz
Channel 136 : 5.68 GHz
Channel 140 : 5.7 GHz
iwlist scan
eth0 Interface doesn't support scanning.
wlan0 Interface doesn't support scanning : Network is down
lo Interface doesn't support scanning.
module infos
[iwlmvm]
filename: /lib/modules/4.2.0-27-generic/kernel/drivers/net/wireless/iwlwifi/mvm/iwlmvm.ko
license: GPL
author: Copyright(c) 2003- 2015 Intel Corporation
description: The new Intel(R) wireless AGN driver for Linux
srcversion: 3BBD88D7E8252B90136F463
depends: iwlwifi,mac80211,cfg80211
intree: Y
vermagic: 4.2.0-27-generic SMP mod_unload modversions
signer: Build time autogenerated kernel key
sig_key: 73:6E:2F:9E:A1:B4:72:8A:15:AC:16:9B:18:69:26:7E:11:28:D6:E8
sig_hashalgo: sha512
parm: init_dbg:set to true to debug an ASSERT in INIT fw (default: false (bool)
parm: power_scheme:power management scheme: 1-active, 2-balanced, 3-low power, default: 2 (int)
parm: tfd_q_hang_detect:TFD queues hang detection (default: true (bool)
[mac80211]
filename: /lib/modules/4.2.0-27-generic/kernel/net/mac80211/mac80211.ko
license: GPL
description: IEEE 802.11 subsystem
srcversion: FBF6EA073A00B4F3836226E
depends: cfg80211
intree: Y
vermagic: 4.2.0-27-generic SMP mod_unload modversions
signer: Build time autogenerated kernel key
sig_key: 73:6E:2F:9E:A1:B4:72:8A:15:AC:16:9B:18:69:26:7E:11:28:D6:E8
sig_hashalgo: sha512
parm: minstrel_vht_only:Use only VHT rates when VHT is supported by sta. (bool)
parm: max_nullfunc_tries:Maximum nullfunc tx tries before disconnecting (reason 4). (int)
parm: max_probe_tries:Maximum probe tries before disconnecting (reason 4). (int)
parm: beacon_loss_count:Number of beacon intervals before we decide beacon was lost. (int)
parm: probe_wait_ms:Maximum time(ms) to wait for probe response before disconnecting (reason 4). (int)
parm: ieee80211_default_rc_algo:Default rate control algorithm for mac80211 to use (charp)
[iwlwifi]
filename: /lib/modules/4.2.0-27-generic/kernel/drivers/net/wireless/iwlwifi/iwlwifi.ko
license: GPL
author: Copyright(c) 2003- 2015 Intel Corporation
description: Intel(R) Wireless WiFi driver for Linux
firmware: iwlwifi-100-5.ucode
firmware: iwlwifi-1000-5.ucode
firmware: iwlwifi-135-6.ucode
firmware: iwlwifi-105-6.ucode
firmware: iwlwifi-2030-6.ucode
firmware: iwlwifi-2000-6.ucode
firmware: iwlwifi-5150-2.ucode
firmware: iwlwifi-5000-5.ucode
firmware: iwlwifi-6000g2b-6.ucode
firmware: iwlwifi-6000g2a-5.ucode
firmware: iwlwifi-6050-5.ucode
firmware: iwlwifi-6000-4.ucode
firmware: iwlwifi-7265D-12.ucode
firmware: iwlwifi-7265-12.ucode
firmware: iwlwifi-3160-12.ucode
firmware: iwlwifi-7260-12.ucode
firmware: iwlwifi-8000-12.ucode
srcversion: 75997E53B9CC3BD2CA79F3B
depends: cfg80211
intree: Y
vermagic: 4.2.0-27-generic SMP mod_unload modversions
signer: Build time autogenerated kernel key
sig_key: 73:6E:2F:9E:A1:B4:72:8A:15:AC:16:9B:18:69:26:7E:11:28:D6:E8
sig_hashalgo: sha512
parm: swcrypto:using crypto in software (default 0 [hardware]) (int)
parm: 11n_disable:disable 11n functionality, bitmap: 1: full, 2: disable agg TX, 4: disable agg RX, 8 enable agg TX (uint)
parm: amsdu_size_8K:enable 8K amsdu size (default 0) (int)
parm: fw_restart:restart firmware in case of error (default true) (bool)
parm: antenna_coupling:specify antenna coupling in dB (default: 0 dB) (int)
parm: nvm_file:NVM file name (charp)
parm: d0i3_disable:disable d0i3 functionality (default: Y) (bool)
parm: lar_disable:disable LAR functionality (default: N) (bool)
parm: uapsd_disable:disable U-APSD functionality (default: Y) (bool)
parm: bt_coex_active:enable wifi/bt co-exist (default: enable) (bool)
parm: led_mode:0=system default, 1=On(RF On)/Off(RF Off), 2=blinking, 3=Off (default: 0) (int)
parm: power_save:enable WiFi power management (default: disable) (bool)
parm: power_level:default power save level (range from 1 - 5, default: 1) (int)
parm: fw_monitor:firmware monitor - to debug FW (default: false - needs lots of memory) (bool)
[cfg80211]
filename: /lib/modules/4.2.0-27-generic/kernel/net/wireless/cfg80211.ko
description: wireless configuration support
license: GPL
author: Johannes Berg
srcversion: 7982686FBE8064A87E02753
depends:
intree: Y
vermagic: 4.2.0-27-generic SMP mod_unload modversions
signer: Build time autogenerated kernel key
sig_key: 73:6E:2F:9E:A1:B4:72:8A:15:AC:16:9B:18:69:26:7E:11:28:D6:E8
sig_hashalgo: sha512
parm: ieee80211_regdom:IEEE 802.11 regulatory domain code (charp)
parm: cfg80211_disable_40mhz_24ghz:Disable 40MHz support in the 2.4GHz band (bool)
module parameters
[iwlmvm]
init_dbg: N
power_scheme: 2
tfd_q_hang_detect: Y
[mac80211]
beacon_loss_count: 7
ieee80211_default_rc_algo: minstrel_ht
max_nullfunc_tries: 2
max_probe_tries: 5
minstrel_vht_only: Y
probe_wait_ms: 500
[iwlwifi]
11n_disable: 0
amsdu_size_8K: 0
antenna_coupling: 0
bt_coex_active: Y
d0i3_disable: Y
fw_monitor: N
fw_restart: Y
lar_disable: N
led_mode: 0
nvm_file: (null)
power_level: 0
power_save: N
swcrypto: 0
uapsd_disable: Y
[cfg80211]
cfg80211_disable_40mhz_24ghz: N
ieee80211_regdom: 00
/etc/modules
lp
rtc
modprobe options
[/etc/modprobe.d/blacklist-ath_pci.conf]
blacklist ath_pci
[/etc/modprobe.d/blacklist.conf]
blacklist evbug
blacklist usbmouse
blacklist usbkbd
blacklist eepro100
blacklist de4x5
blacklist eth1394
blacklist snd_intel8x0m
blacklist snd_aw2
blacklist i2c_i801
blacklist prism54
blacklist bcm43xx
blacklist garmin_gps
blacklist asus_acpi
blacklist snd_pcsp
blacklist pcspkr
blacklist amd76x_edac
[/etc/modprobe.d/blacklist-rare-network.conf]
alias net-pf-3 off
alias net-pf-6 off
alias net-pf-9 off
alias net-pf-11 off
alias net-pf-12 off
alias net-pf-19 off
alias net-pf-21 off
alias net-pf-36 off
[/etc/modprobe.d/iwlwifi.conf]
remove iwlwifi \
(/sbin/lsmod | grep -o -e ^iwlmvm -e ^iwldvm -e ^iwlwifi | xargs /sbin/rmmod) \
&& /sbin/modprobe -r mac80211
[/etc/modprobe.d/mlx4.conf]
softdep mlx4_core post: mlx4_en
rc.local
exit 0
pm-utils
udev rules
[/etc/udev/rules.d/70-persistent-net.rules]
PCI device 0x10ec:0x8136 (r8169)
SUBSYSTEM=="net", ACTION=="add", DRIVERS=="?", ATTR{address}=="", ATTR{dev_id}=="0x0", ATTR{type}=="1", KERNEL=="eth", NAME="eth0"
PCI device 0x8086:0x3165 (iwlwifi)
SUBSYSTEM=="net", ACTION=="add", DRIVERS=="?", ATTR{address}=="", ATTR{dev_id}=="0x0", ATTR{type}=="1", KERNEL=="wlan", NAME="wlan0"
dmesg
[ 26.999775] iwlwifi 0000:03:00.0: L1 Enabled - LTR Enabled (repeated 4 times)
[ 27.075037] IPv6: ADDRCONF(NETDEV_UP): wlan0: link is not ready
[ 28.028036] iwlwifi 0000:03:00.0: L1 Enabled - LTR Enabled (repeated 4 times)
[ 28.104823] IPv6: ADDRCONF(NETDEV_UP): wlan0: link is not ready
[ 331.502398] iwlwifi 0000:03:00.0: L1 Enabled - LTR Enabled (repeated 4 times)
[ 331.581113] IPv6: ADDRCONF(NETDEV_UP): wlan0: link is not ready
[ 341.650821] iwlwifi 0000:03:00.0: L1 Enabled - LTR Enabled (repeated 4 times)
[ 341.728842] IPv6: ADDRCONF(NETDEV_UP): wlan0: link is not ready
[ 356.965279] iwlwifi 0000:03:00.0: L1 Enabled - LTR Enabled (repeated 4 times)
[ 357.043941] IPv6: ADDRCONF(NETDEV_UP): wlan0: link is not ready
[ 1086.794294] r8169 0000:02:00.0 eth0: link up
[ 1086.794344] IPv6: ADDRCONF(NETDEV_CHANGE): eth0: link becomes ready
[ 1212.082820] iwlwifi 0000:03:00.0: L1 Enabled - LTR Enabled (repeated 4 times)
[ 1212.160425] IPv6: ADDRCONF(NETDEV_UP): wlan0: link is not ready
[ 1538.489354] r8169 0000:02:00.0 eth0: link down (repeated 2 times)
[ 1538.489481] IPv6: ADDRCONF(NETDEV_UP): eth0: link is not ready
[ 1540.096595] r8169 0000:02:00.0 eth0: link up
[ 1540.096620] IPv6: ADDRCONF(NETDEV_CHANGE): eth0: link becomes ready
[ 1548.968005] iwlwifi 0000:03:00.0: L1 Enabled - LTR Enabled (repeated 4 times)
[ 1549.048818] IPv6: ADDRCONF(NETDEV_UP): wlan0: link is not ready
[ 1555.640263] iwlwifi 0000:03:00.0: L1 Enabled - LTR Enabled (repeated 4 times)
[ 1555.726240] IPv6: ADDRCONF(NETDEV_UP): wlan0: link is not ready
[ 1676.304184] iwlwifi 0000:03:00.0: L1 Enabled - LTR Enabled (repeated 4 times)
[ 1676.383070] IPv6: ADDRCONF(NETDEV_UP): wlan0: link is not ready
#### wireless info END ############This can be temporarily fixed by
sudo modprobe -r acer_wmi
To fix it permanently you need to blacklist this module.
But a better solution is to report this issue to Launchpad to get it fixed upstream.