Outlook 2013 not showing emails older than aprox. 6months old in any folders
I migrated a VP of our company to Office 365 and now he's not seeing emails in folders that there should be. The problem seems to affect all folders but only emails after about 6-12 months old.
Other "clues" I've found are:
- Emails can be seen from the Office 365 Outlook Web Access interface
- The folders in Outlook will show the proper count of emails [75]
- Outlook is pointed to an exchange server (Office 365)
I suspect it's some sort of "don't sync if older than X" type setting but I have no idea where that setting would be.
Solution 1:
I Found the answer
- File
- account settings -> account settings
- From the "account settings" window select the email account
- Click Change
- Under Offline settings move the slider to the far right till it reads "all"
- Click Next
- Restart outlook