Is my UPS battery dead or is my UPS broken?
UPSes (particularly inexpensive ones, but many expensive ones are as bad) are notorious for having terrible charging behavior that kills batteries.
To address the comments that you might be overloading it, plug in a small load like a desk lamp. If it still doesn't work, the battery is toast.
You can replace the battery, and it will probably work for a while. Odds are, in another 18 months (or less) the new battery will also be toast. The more I use the things, the less I like them, for exactly this reason. They are very expensive to own when you have to feed them new batteries every year or two.
What you see in ViewPower is not reliable information. These cheap UPS doesn't have reliable internal monitoring of battery status and it is basically based on battery voltage, rather than having the circuit that can test battery capacity via charging and discharging currents and voltage drop delta.
To sum up:
- If you've experienced power interruption and the ups turned off immediately than 99% is that you have the battery issue (which is good :) )
- It is not unusual that you get the UPS that is fitted with battery that is unused for couple of months, which drastically reduce the battery life span
- I've just checked the FSP specification where they stated that "Battery/ Typical Recharge Time 4-6 hours recover to 90% capacity", which seems to be on the safe side for 12V/4.5Ah battery
- I have experienced multiple time that due to some UPS problems or bad design, switching speed is rather low and sometimes over 6ms (slow micro switch relays and/or undersized capacitors), which can lead that UPS shut down without having the time to switch on battery power.
What I can recommend you, is finding a good battery and try it with the UPS. If it still have the similar issues, than you can try to send UPS to service center for repair or replacement