Dell M6600: "No internet access", can browse internet, can remote into it, cannot activate office 2013, cannot join domain
Like the title says, I've got a Dell M6600, running Windows 7, that connects to the network just fine, I can use it to browse the web, including https://officesetup.getmicrosoftkey.com/, I can connect to it via RDP, it was joined to the domain (more below), no noticeable slowness in the network connection. The issue is that the active networks are reporting Access Type: No internet access, and I can't connect to some things, like I can't activate Office 2013 because "We are unable to connect right now. Please check your network and try again later". No software firewall is enabled.
Here's what I've tried:
ipconfig release & ipconfig renew- run
netsh int ip reset c:\temp\resetlog.txt(the log never gets generated) - Connect with Wired Ethernet only
- Connect with WiFi only
- Uninstall/reinstall the network adapters using the management console
- Wade through a swath of unhelpful google results like
route delete 0.0.0.0 if 11 - Attempt a domain rejoin, got as far as removing the computer from the domain, but can't readd, as "The network location cannot be reached" (I can still RDP to it at this point using local creds, there are gpupdate failure events that should've told me this would fail)
- Check NCSI issues: navigation to http://www.msftncsi.com/ncsi.txt in IE results in a page with the text: "Microsoft NCSI", dns.msftncsi.com resolves correctly
- Pinging the DNS server results in request timed out, but performing nslookup works just fine using said DNS server.
- changed the IP address of the DHCP reservation to a known unused IP address to check for IP address conflicts
- uninstalled AV software
- changing switch port, switch for wired access had no effect, Dynamic Address Tables correctly updated when switched to a different port (the ports on the switches have the same configurations for most of the other successfully communicating computers on the network)
- pinging DNS server works now, was failing, even though it was working fine with nslookup when pinging
(computer/domain names redacted in the following, some truncated for brevity) ipconfig /all:
Windows IP Configuration
Host Name . . . . . . . . . . . . : computer
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : contoso.com
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : contoso.com
Description . . . . . . . . . . . : Intel(R) 82579LM Gigabit Network Connection
Physical Address. . . . . . . . . : D0-67-E5-2F-D2-20
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 172.17.2.240(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, December 03, 2014 10:11:41 AM
Lease Expires . . . . . . . . . . : Friday, December 05, 2014 10:14:57 AM
Default Gateway . . . . . . . . . : 172.17.2.1
DHCP Server . . . . . . . . . . . : 172.17.2.22
DNS Servers . . . . . . . . . . . : 172.17.2.22
172.17.2.21
Primary WINS Server . . . . . . . : 172.17.2.22
Secondary WINS Server . . . . . . : 172.17.2.24
NetBIOS over Tcpip. . . . . . . . : Enabled
route print: (normal, removed to post wireshark)
wireshark with filter bootp.option.dhcp during ipconfig /renew & ipconfig /release & ipconfig /renew:
No. Time Source Source Port Destination Destination Port Protocol Length Info
1265 54.049678000 172.17.2.100 68 172.17.2.22 67 DHCP 348 DHCP Request - Transaction ID 0xd64657df
Frame 1265: 348 bytes on wire (2784 bits), 348 bytes captured (2784 bits) on interface 0
Ethernet II, Src: Dell_2f:d2:20 (d0:67:e5:2f:d2:20), Dst: Dell_5e:94:e3 (84:2b:2b:5e:94:e3)
Internet Protocol Version 4, Src: 172.17.2.100 (172.17.2.100), Dst: 172.17.2.22 (172.17.2.22)
User Datagram Protocol, Src Port: 68 (68), Dst Port: 67 (67)
Bootstrap Protocol (Request)
Message type: Boot Request (1)
Hardware type: Ethernet (0x01)
Hardware address length: 6
Hops: 0
Transaction ID: 0xd64657df
Seconds elapsed: 0
Bootp flags: 0x0000 (Unicast)
0... .... .... .... = Broadcast flag: Unicast
.000 0000 0000 0000 = Reserved flags: 0x0000
Client IP address: 172.17.2.100 (172.17.2.100)
Your (client) IP address: 0.0.0.0 (0.0.0.0)
Next server IP address: 0.0.0.0 (0.0.0.0)
Relay agent IP address: 0.0.0.0 (0.0.0.0)
Client MAC address: Dell_2f:d2:20 (d0:67:e5:2f:d2:20)
Client hardware address padding: 00000000000000000000
Server host name not given
Boot file name not given
Magic cookie: DHCP
Option: (53) DHCP Message Type (Request)
Length: 1
DHCP: Request (3)
Option: (61) Client identifier
Length: 7
Hardware type: Ethernet (0x01)
Client MAC address: Dell_2f:d2:20 (d0:67:e5:2f:d2:20)
Option: (12) Host Name
Length: 11
Host Name: computer
Option: (81) Client Fully Qualified Domain Name
Length: 14
Flags: 0x00
0000 .... = Reserved flags: 0x00
.... 0... = Server DDNS: Some server updates
.... .0.. = Encoding: ASCII encoding
.... ..0. = Server overrides: No override
.... ...0 = Server: Client
A-RR result: 0
PTR-RR result: 0
Client name: computer
Option: (60) Vendor class identifier
Length: 8
Vendor class identifier: MSFT 5.0
Option: (55) Parameter Request List
Length: 12
Parameter Request List Item: (1) Subnet Mask
Parameter Request List Item: (15) Domain Name
Parameter Request List Item: (3) Router
Parameter Request List Item: (6) Domain Name Server
Parameter Request List Item: (44) NetBIOS over TCP/IP Name Server
Parameter Request List Item: (46) NetBIOS over TCP/IP Node Type
Parameter Request List Item: (47) NetBIOS over TCP/IP Scope
Parameter Request List Item: (31) Perform Router Discover
Parameter Request List Item: (33) Static Route
Parameter Request List Item: (121) Classless Static Route
Parameter Request List Item: (249) Private/Classless Static Route (Microsoft)
Parameter Request List Item: (43) Vendor-Specific Information
Option: (255) End
Option End: 255
No. Time Source Source Port Destination Destination Port Protocol Length Info
1268 54.050521000 172.17.2.22 67 172.17.2.100 68 DHCP 381 DHCP ACK - Transaction ID 0xd64657df
Frame 1268: 381 bytes on wire (3048 bits), 381 bytes captured (3048 bits) on interface 0
Ethernet II, Src: Dell_5e:94:e3 (84:2b:2b:5e:94:e3), Dst: Dell_2f:d2:20 (d0:67:e5:2f:d2:20)
Internet Protocol Version 4, Src: 172.17.2.22 (172.17.2.22), Dst: 172.17.2.100 (172.17.2.100)
User Datagram Protocol, Src Port: 67 (67), Dst Port: 68 (68)
Bootstrap Protocol (ACK)
Message type: Boot Reply (2)
Hardware type: Ethernet (0x01)
Hardware address length: 6
Hops: 0
Transaction ID: 0xd64657df
Seconds elapsed: 0
Bootp flags: 0x0000 (Unicast)
0... .... .... .... = Broadcast flag: Unicast
.000 0000 0000 0000 = Reserved flags: 0x0000
Client IP address: 0.0.0.0 (0.0.0.0)
Your (client) IP address: 172.17.2.100 (172.17.2.100)
Next server IP address: 0.0.0.0 (0.0.0.0)
Relay agent IP address: 0.0.0.0 (0.0.0.0)
Client MAC address: Dell_2f:d2:20 (d0:67:e5:2f:d2:20)
Client hardware address padding: 00000000000000000000
Server host name not given
Boot file name not given
Magic cookie: DHCP
Option: (53) DHCP Message Type (ACK)
Length: 1
DHCP: ACK (5)
Option: (58) Renewal Time Value
Length: 4
Renewal Time Value: (86400s) 1 day
Option: (59) Rebinding Time Value
Length: 4
Rebinding Time Value: (151200s) 1 day, 18 hours
Option: (51) IP Address Lease Time
Length: 4
IP Address Lease Time: (172800s) 2 days
Option: (54) DHCP Server Identifier
Length: 4
DHCP Server Identifier: 172.17.2.22 (172.17.2.22)
Option: (1) Subnet Mask
Length: 4
Subnet Mask: 255.255.255.0 (255.255.255.0)
Option: (81) Client Fully Qualified Domain Name
Length: 3
Flags: 0x00
0000 .... = Reserved flags: 0x00
.... 0... = Server DDNS: Some server updates
.... .0.. = Encoding: ASCII encoding
.... ..0. = Server overrides: No override
.... ...0 = Server: Client
A-RR result: 255
PTR-RR result: 255
Option: (15) Domain Name
Length: 9
Domain Name: contoso.com
Option: (3) Router
Length: 4
Router: 172.17.2.1 (172.17.2.1)
Option: (6) Domain Name Server
Length: 8
Domain Name Server: 172.17.2.22 (172.17.2.22)
Domain Name Server: 172.17.2.21 (172.17.2.21)
Option: (44) NetBIOS over TCP/IP Name Server
Length: 8
NetBIOS over TCP/IP Name Server: 172.17.2.22 (172.17.2.22)
NetBIOS over TCP/IP Name Server: 172.17.2.24 (172.17.2.24)
Option: (46) NetBIOS over TCP/IP Node Type
Length: 1
NetBIOS over TCP/IP Node Type: H-node (8)
Option: (121) Classless Static Route
Length: 8
Subnet/MaskWidth-Router: 172.17.3.0/24-172.17.2.2
Option: (249) Private/Classless Static Route (Microsoft)
Length: 8
Subnet/MaskWidth-Router: 172.17.3.0/24-172.17.2.2
Option: (255) End
Option End: 255
No. Time Source Source Port Destination Destination Port Protocol Length Info
1280 54.115690000 172.17.2.100 68 172.17.2.22 67 DHCP 342 DHCP Release - Transaction ID 0x18a9cba3
Frame 1280: 342 bytes on wire (2736 bits), 342 bytes captured (2736 bits) on interface 0
Ethernet II, Src: Dell_2f:d2:20 (d0:67:e5:2f:d2:20), Dst: Dell_5e:94:e3 (84:2b:2b:5e:94:e3)
Internet Protocol Version 4, Src: 172.17.2.100 (172.17.2.100), Dst: 172.17.2.22 (172.17.2.22)
User Datagram Protocol, Src Port: 68 (68), Dst Port: 67 (67)
Bootstrap Protocol (Release)
Message type: Boot Request (1)
Hardware type: Ethernet (0x01)
Hardware address length: 6
Hops: 0
Transaction ID: 0x18a9cba3
Seconds elapsed: 0
Bootp flags: 0x0000 (Unicast)
0... .... .... .... = Broadcast flag: Unicast
.000 0000 0000 0000 = Reserved flags: 0x0000
Client IP address: 172.17.2.100 (172.17.2.100)
Your (client) IP address: 0.0.0.0 (0.0.0.0)
Next server IP address: 0.0.0.0 (0.0.0.0)
Relay agent IP address: 0.0.0.0 (0.0.0.0)
Client MAC address: Dell_2f:d2:20 (d0:67:e5:2f:d2:20)
Client hardware address padding: 00000000000000000000
Server host name not given
Boot file name not given
Magic cookie: DHCP
Option: (53) DHCP Message Type (Release)
Length: 1
DHCP: Release (7)
Option: (54) DHCP Server Identifier
Length: 4
DHCP Server Identifier: 172.17.2.22 (172.17.2.22)
Option: (61) Client identifier
Length: 7
Hardware type: Ethernet (0x01)
Client MAC address: Dell_2f:d2:20 (d0:67:e5:2f:d2:20)
Option: (255) End
Option End: 255
Padding
No. Time Source Source Port Destination Destination Port Protocol Length Info
1372 59.175867000 0.0.0.0 68 255.255.255.255 67 DHCP 342 DHCP Discover - Transaction ID 0x97a2aa5c
Frame 1372: 342 bytes on wire (2736 bits), 342 bytes captured (2736 bits) on interface 0
Ethernet II, Src: Dell_2f:d2:20 (d0:67:e5:2f:d2:20), Dst: Broadcast (ff:ff:ff:ff:ff:ff)
Internet Protocol Version 4, Src: 0.0.0.0 (0.0.0.0), Dst: 255.255.255.255 (255.255.255.255)
User Datagram Protocol, Src Port: 68 (68), Dst Port: 67 (67)
Bootstrap Protocol (Discover)
Message type: Boot Request (1)
Hardware type: Ethernet (0x01)
Hardware address length: 6
Hops: 0
Transaction ID: 0x97a2aa5c
Seconds elapsed: 0
Bootp flags: 0x0000 (Unicast)
0... .... .... .... = Broadcast flag: Unicast
.000 0000 0000 0000 = Reserved flags: 0x0000
Client IP address: 0.0.0.0 (0.0.0.0)
Your (client) IP address: 0.0.0.0 (0.0.0.0)
Next server IP address: 0.0.0.0 (0.0.0.0)
Relay agent IP address: 0.0.0.0 (0.0.0.0)
Client MAC address: Dell_2f:d2:20 (d0:67:e5:2f:d2:20)
Client hardware address padding: 00000000000000000000
Server host name not given
Boot file name not given
Magic cookie: DHCP
Option: (53) DHCP Message Type (Discover)
Length: 1
DHCP: Discover (1)
Option: (61) Client identifier
Length: 7
Hardware type: Ethernet (0x01)
Client MAC address: Dell_2f:d2:20 (d0:67:e5:2f:d2:20)
Option: (50) Requested IP Address
Length: 4
Requested IP Address: 172.17.2.100 (172.17.2.100)
Option: (12) Host Name
Length: 11
Host Name: computer
Option: (60) Vendor class identifier
Length: 8
Vendor class identifier: MSFT 5.0
Option: (55) Parameter Request List
Length: 12
Parameter Request List Item: (1) Subnet Mask
Parameter Request List Item: (15) Domain Name
Parameter Request List Item: (3) Router
Parameter Request List Item: (6) Domain Name Server
Parameter Request List Item: (44) NetBIOS over TCP/IP Name Server
Parameter Request List Item: (46) NetBIOS over TCP/IP Node Type
Parameter Request List Item: (47) NetBIOS over TCP/IP Scope
Parameter Request List Item: (31) Perform Router Discover
Parameter Request List Item: (33) Static Route
Parameter Request List Item: (121) Classless Static Route
Parameter Request List Item: (249) Private/Classless Static Route (Microsoft)
Parameter Request List Item: (43) Vendor-Specific Information
Option: (255) End
Option End: 255
Padding
No. Time Source Source Port Destination Destination Port Protocol Length Info
1373 59.176223000 172.17.2.22 67 255.255.255.255 68 DHCP 376 DHCP Offer - Transaction ID 0x97a2aa5c
Frame 1373: 376 bytes on wire (3008 bits), 376 bytes captured (3008 bits) on interface 0
Ethernet II, Src: Dell_5e:94:e3 (84:2b:2b:5e:94:e3), Dst: Broadcast (ff:ff:ff:ff:ff:ff)
Internet Protocol Version 4, Src: 172.17.2.22 (172.17.2.22), Dst: 255.255.255.255 (255.255.255.255)
User Datagram Protocol, Src Port: 67 (67), Dst Port: 68 (68)
Bootstrap Protocol (Offer)
Message type: Boot Reply (2)
Hardware type: Ethernet (0x01)
Hardware address length: 6
Hops: 0
Transaction ID: 0x97a2aa5c
Seconds elapsed: 0
Bootp flags: 0x0000 (Unicast)
0... .... .... .... = Broadcast flag: Unicast
.000 0000 0000 0000 = Reserved flags: 0x0000
Client IP address: 0.0.0.0 (0.0.0.0)
Your (client) IP address: 172.17.2.100 (172.17.2.100)
Next server IP address: 172.17.2.22 (172.17.2.22)
Relay agent IP address: 0.0.0.0 (0.0.0.0)
Client MAC address: Dell_2f:d2:20 (d0:67:e5:2f:d2:20)
Client hardware address padding: 00000000000000000000
Server host name not given
Boot file name not given
Magic cookie: DHCP
Option: (53) DHCP Message Type (Offer)
Length: 1
DHCP: Offer (2)
Option: (1) Subnet Mask
Length: 4
Subnet Mask: 255.255.255.0 (255.255.255.0)
Option: (58) Renewal Time Value
Length: 4
Renewal Time Value: (86400s) 1 day
Option: (59) Rebinding Time Value
Length: 4
Rebinding Time Value: (151200s) 1 day, 18 hours
Option: (51) IP Address Lease Time
Length: 4
IP Address Lease Time: (172800s) 2 days
Option: (54) DHCP Server Identifier
Length: 4
DHCP Server Identifier: 172.17.2.22 (172.17.2.22)
Option: (15) Domain Name
Length: 9
Domain Name: contoso.com
Option: (3) Router
Length: 4
Router: 172.17.2.1 (172.17.2.1)
Option: (6) Domain Name Server
Length: 8
Domain Name Server: 172.17.2.22 (172.17.2.22)
Domain Name Server: 172.17.2.21 (172.17.2.21)
Option: (44) NetBIOS over TCP/IP Name Server
Length: 8
NetBIOS over TCP/IP Name Server: 172.17.2.22 (172.17.2.22)
NetBIOS over TCP/IP Name Server: 172.17.2.24 (172.17.2.24)
Option: (46) NetBIOS over TCP/IP Node Type
Length: 1
NetBIOS over TCP/IP Node Type: H-node (8)
Option: (121) Classless Static Route
Length: 8
Subnet/MaskWidth-Router: 172.17.3.0/24-172.17.2.2
Option: (249) Private/Classless Static Route (Microsoft)
Length: 8
Subnet/MaskWidth-Router: 172.17.3.0/24-172.17.2.2
Option: (255) End
Option End: 255
No. Time Source Source Port Destination Destination Port Protocol Length Info
1374 59.176534000 0.0.0.0 68 255.255.255.255 67 DHCP 360 DHCP Request - Transaction ID 0x97a2aa5c
Frame 1374: 360 bytes on wire (2880 bits), 360 bytes captured (2880 bits) on interface 0
Ethernet II, Src: Dell_2f:d2:20 (d0:67:e5:2f:d2:20), Dst: Broadcast (ff:ff:ff:ff:ff:ff)
Internet Protocol Version 4, Src: 0.0.0.0 (0.0.0.0), Dst: 255.255.255.255 (255.255.255.255)
User Datagram Protocol, Src Port: 68 (68), Dst Port: 67 (67)
Bootstrap Protocol (Request)
Message type: Boot Request (1)
Hardware type: Ethernet (0x01)
Hardware address length: 6
Hops: 0
Transaction ID: 0x97a2aa5c
Seconds elapsed: 0
Bootp flags: 0x0000 (Unicast)
0... .... .... .... = Broadcast flag: Unicast
.000 0000 0000 0000 = Reserved flags: 0x0000
Client IP address: 0.0.0.0 (0.0.0.0)
Your (client) IP address: 0.0.0.0 (0.0.0.0)
Next server IP address: 0.0.0.0 (0.0.0.0)
Relay agent IP address: 0.0.0.0 (0.0.0.0)
Client MAC address: Dell_2f:d2:20 (d0:67:e5:2f:d2:20)
Client hardware address padding: 00000000000000000000
Server host name not given
Boot file name not given
Magic cookie: DHCP
Option: (53) DHCP Message Type (Request)
Length: 1
DHCP: Request (3)
Option: (61) Client identifier
Length: 7
Hardware type: Ethernet (0x01)
Client MAC address: Dell_2f:d2:20 (d0:67:e5:2f:d2:20)
Option: (50) Requested IP Address
Length: 4
Requested IP Address: 172.17.2.100 (172.17.2.100)
Option: (54) DHCP Server Identifier
Length: 4
DHCP Server Identifier: 172.17.2.22 (172.17.2.22)
Option: (12) Host Name
Length: 11
Host Name: computer
Option: (81) Client Fully Qualified Domain Name
Length: 14
Flags: 0x00
0000 .... = Reserved flags: 0x00
.... 0... = Server DDNS: Some server updates
.... .0.. = Encoding: ASCII encoding
.... ..0. = Server overrides: No override
.... ...0 = Server: Client
A-RR result: 0
PTR-RR result: 0
Client name: computer
Option: (60) Vendor class identifier
Length: 8
Vendor class identifier: MSFT 5.0
Option: (55) Parameter Request List
Length: 12
Parameter Request List Item: (1) Subnet Mask
Parameter Request List Item: (15) Domain Name
Parameter Request List Item: (3) Router
Parameter Request List Item: (6) Domain Name Server
Parameter Request List Item: (44) NetBIOS over TCP/IP Name Server
Parameter Request List Item: (46) NetBIOS over TCP/IP Node Type
Parameter Request List Item: (47) NetBIOS over TCP/IP Scope
Parameter Request List Item: (31) Perform Router Discover
Parameter Request List Item: (33) Static Route
Parameter Request List Item: (121) Classless Static Route
Parameter Request List Item: (249) Private/Classless Static Route (Microsoft)
Parameter Request List Item: (43) Vendor-Specific Information
Option: (255) End
Option End: 255
No. Time Source Source Port Destination Destination Port Protocol Length Info
1375 59.177078000 172.17.2.22 67 255.255.255.255 68 DHCP 381 DHCP ACK - Transaction ID 0x97a2aa5c
Frame 1375: 381 bytes on wire (3048 bits), 381 bytes captured (3048 bits) on interface 0
Ethernet II, Src: Dell_5e:94:e3 (84:2b:2b:5e:94:e3), Dst: Broadcast (ff:ff:ff:ff:ff:ff)
Internet Protocol Version 4, Src: 172.17.2.22 (172.17.2.22), Dst: 255.255.255.255 (255.255.255.255)
User Datagram Protocol, Src Port: 67 (67), Dst Port: 68 (68)
Bootstrap Protocol (ACK)
Message type: Boot Reply (2)
Hardware type: Ethernet (0x01)
Hardware address length: 6
Hops: 0
Transaction ID: 0x97a2aa5c
Seconds elapsed: 0
Bootp flags: 0x0000 (Unicast)
0... .... .... .... = Broadcast flag: Unicast
.000 0000 0000 0000 = Reserved flags: 0x0000
Client IP address: 0.0.0.0 (0.0.0.0)
Your (client) IP address: 172.17.2.100 (172.17.2.100)
Next server IP address: 0.0.0.0 (0.0.0.0)
Relay agent IP address: 0.0.0.0 (0.0.0.0)
Client MAC address: Dell_2f:d2:20 (d0:67:e5:2f:d2:20)
Client hardware address padding: 00000000000000000000
Server host name not given
Boot file name not given
Magic cookie: DHCP
Option: (53) DHCP Message Type (ACK)
Length: 1
DHCP: ACK (5)
Option: (58) Renewal Time Value
Length: 4
Renewal Time Value: (86400s) 1 day
Option: (59) Rebinding Time Value
Length: 4
Rebinding Time Value: (151200s) 1 day, 18 hours
Option: (51) IP Address Lease Time
Length: 4
IP Address Lease Time: (172800s) 2 days
Option: (54) DHCP Server Identifier
Length: 4
DHCP Server Identifier: 172.17.2.22 (172.17.2.22)
Option: (1) Subnet Mask
Length: 4
Subnet Mask: 255.255.255.0 (255.255.255.0)
Option: (81) Client Fully Qualified Domain Name
Length: 3
Flags: 0x00
0000 .... = Reserved flags: 0x00
.... 0... = Server DDNS: Some server updates
.... .0.. = Encoding: ASCII encoding
.... ..0. = Server overrides: No override
.... ...0 = Server: Client
A-RR result: 255
PTR-RR result: 255
Option: (15) Domain Name
Length: 9
Domain Name: contoso.com
Option: (3) Router
Length: 4
Router: 172.17.2.1 (172.17.2.1)
Option: (6) Domain Name Server
Length: 8
Domain Name Server: 172.17.2.22 (172.17.2.22)
Domain Name Server: 172.17.2.21 (172.17.2.21)
Option: (44) NetBIOS over TCP/IP Name Server
Length: 8
NetBIOS over TCP/IP Name Server: 172.17.2.22 (172.17.2.22)
NetBIOS over TCP/IP Name Server: 172.17.2.24 (172.17.2.24)
Option: (46) NetBIOS over TCP/IP Node Type
Length: 1
NetBIOS over TCP/IP Node Type: H-node (8)
Option: (121) Classless Static Route
Length: 8
Subnet/MaskWidth-Router: 172.17.3.0/24-172.17.2.2
Option: (249) Private/Classless Static Route (Microsoft)
Length: 8
Subnet/MaskWidth-Router: 172.17.3.0/24-172.17.2.2
Option: (255) End
Option End: 255
No. Time Source Source Port Destination Destination Port Protocol Length Info
1431 62.210304000 172.17.2.100 68 255.255.255.255 67 DHCP 342 DHCP Inform - Transaction ID 0xd46e0a9b
Frame 1431: 342 bytes on wire (2736 bits), 342 bytes captured (2736 bits) on interface 0
Ethernet II, Src: Dell_2f:d2:20 (d0:67:e5:2f:d2:20), Dst: Broadcast (ff:ff:ff:ff:ff:ff)
Internet Protocol Version 4, Src: 172.17.2.100 (172.17.2.100), Dst: 255.255.255.255 (255.255.255.255)
User Datagram Protocol, Src Port: 68 (68), Dst Port: 67 (67)
Bootstrap Protocol (Inform)
Message type: Boot Request (1)
Hardware type: Ethernet (0x01)
Hardware address length: 6
Hops: 0
Transaction ID: 0xd46e0a9b
Seconds elapsed: 0
Bootp flags: 0x0000 (Unicast)
0... .... .... .... = Broadcast flag: Unicast
.000 0000 0000 0000 = Reserved flags: 0x0000
Client IP address: 172.17.2.100 (172.17.2.100)
Your (client) IP address: 0.0.0.0 (0.0.0.0)
Next server IP address: 0.0.0.0 (0.0.0.0)
Relay agent IP address: 0.0.0.0 (0.0.0.0)
Client MAC address: Dell_2f:d2:20 (d0:67:e5:2f:d2:20)
Client hardware address padding: 00000000000000000000
Server host name not given
Boot file name not given
Magic cookie: DHCP
Option: (53) DHCP Message Type (Inform)
Length: 1
DHCP: Inform (8)
Option: (61) Client identifier
Length: 7
Hardware type: Ethernet (0x01)
Client MAC address: Dell_2f:d2:20 (d0:67:e5:2f:d2:20)
Option: (12) Host Name
Length: 11
Host Name: computer
Option: (60) Vendor class identifier
Length: 8
Vendor class identifier: MSFT 5.0
Option: (55) Parameter Request List
Length: 13
Parameter Request List Item: (1) Subnet Mask
Parameter Request List Item: (15) Domain Name
Parameter Request List Item: (3) Router
Parameter Request List Item: (6) Domain Name Server
Parameter Request List Item: (44) NetBIOS over TCP/IP Name Server
Parameter Request List Item: (46) NetBIOS over TCP/IP Node Type
Parameter Request List Item: (47) NetBIOS over TCP/IP Scope
Parameter Request List Item: (31) Perform Router Discover
Parameter Request List Item: (33) Static Route
Parameter Request List Item: (121) Classless Static Route
Parameter Request List Item: (249) Private/Classless Static Route (Microsoft)
Parameter Request List Item: (43) Vendor-Specific Information
Parameter Request List Item: (252) Private/Proxy autodiscovery
Option: (255) End
Option End: 255
Padding
No. Time Source Source Port Destination Destination Port Protocol Length Info
1432 62.210721000 172.17.2.22 67 172.17.2.100 68 DHCP 365 DHCP ACK - Transaction ID 0xd46e0a9b
Frame 1432: 365 bytes on wire (2920 bits), 365 bytes captured (2920 bits) on interface 0
Ethernet II, Src: Dell_5e:94:e3 (84:2b:2b:5e:94:e3), Dst: Dell_2f:d2:20 (d0:67:e5:2f:d2:20)
Internet Protocol Version 4, Src: 172.17.2.22 (172.17.2.22), Dst: 172.17.2.100 (172.17.2.100)
User Datagram Protocol, Src Port: 67 (67), Dst Port: 68 (68)
Bootstrap Protocol (ACK)
Message type: Boot Reply (2)
Hardware type: Ethernet (0x01)
Hardware address length: 6
Hops: 0
Transaction ID: 0xd46e0a9b
Seconds elapsed: 0
Bootp flags: 0x0000 (Unicast)
0... .... .... .... = Broadcast flag: Unicast
.000 0000 0000 0000 = Reserved flags: 0x0000
Client IP address: 172.17.2.100 (172.17.2.100)
Your (client) IP address: 0.0.0.0 (0.0.0.0)
Next server IP address: 0.0.0.0 (0.0.0.0)
Relay agent IP address: 0.0.0.0 (0.0.0.0)
Client MAC address: Dell_2f:d2:20 (d0:67:e5:2f:d2:20)
Client hardware address padding: 00000000000000000000
Server host name not given
Boot file name not given
Magic cookie: DHCP
Option: (53) DHCP Message Type (ACK)
Length: 1
DHCP: ACK (5)
Option: (54) DHCP Server Identifier
Length: 4
DHCP Server Identifier: 172.17.2.22 (172.17.2.22)
Option: (1) Subnet Mask
Length: 4
Subnet Mask: 255.255.255.0 (255.255.255.0)
Option: (43) Vendor-Specific Information
Length: 5
Value: dc034e4150
Option: (15) Domain Name
Length: 9
Domain Name: contoso.com
Option: (3) Router
Length: 4
Router: 172.17.2.1 (172.17.2.1)
Option: (6) Domain Name Server
Length: 8
Domain Name Server: 172.17.2.22 (172.17.2.22)
Domain Name Server: 172.17.2.21 (172.17.2.21)
Option: (44) NetBIOS over TCP/IP Name Server
Length: 8
NetBIOS over TCP/IP Name Server: 172.17.2.22 (172.17.2.22)
NetBIOS over TCP/IP Name Server: 172.17.2.24 (172.17.2.24)
Option: (46) NetBIOS over TCP/IP Node Type
Length: 1
NetBIOS over TCP/IP Node Type: H-node (8)
Option: (121) Classless Static Route
Length: 8
Subnet/MaskWidth-Router: 172.17.3.0/24-172.17.2.2
Option: (249) Private/Classless Static Route (Microsoft)
Length: 8
Subnet/MaskWidth-Router: 172.17.3.0/24-172.17.2.2
Option: (255) End
Option End: 255
Dealing specifically with the "No Internet Access" message, Windows uses NCSI (Network Connectivity Status Indicator) for this. This checks two things:
A request for http://www.msftncsi.com/ncsi.txt - Page called ncsi.txt containing the following line of text with no terminating new line or other non-printing characters: Microsoft NCSI
A request for DNS name resolution of dns.msftncsi.com - Resolution of the DNS name to: 131.107.255.255
If either of these fail, you get the "No Internet Access" message. I would guess that Office isn't even trying to register at this stage, you're getting a stock message based on NCSI having failed. I'd fix the NCSI issue first then try and register Office again.
We had a similar issue with a couple of users with admin rights on their machines (developers) who were setting up their machines, including installing Office 2013. One connected to his home network and activated Office that way, while the other contacted me.
Our small office uses a Watchguard router that includes a proxy server that requires no settings on the user end. I added "allow range requests through unmodified," to no avail. I then told Watchguard not to proxy that user at all. But because his install had previously failed, I had to wander around his hard drive and registry deleting stuff before I could get it to work.
I know you said in reply to one of Massimo's answers that there's no proxy for the network, but it might be worth double-checking if you're not 100% certain.