fixing computer problems from distance [closed]

Solution 1:

FogCreek Copilot seems to be a good and easy to use application.

Solution 2:

If you just want to get on and take a look from software, look at Remote assitance built in to Windows - Go on MSN and ask her to click on "ask for remote assistance" is the quickest way.

After that, take a look at VNC (I like TightVNC) and other remote access software.

Next, if you are still unsure once you are on, ask about the problem here. Hopefully it is just driver issues, in which case you can do from software - if it is hardware problems such as hard drive or PSU etc, you will not be able to help without seeing the computer.

If it is BIOS issue, or you need a bit of extra control - you may like to buy a KVM over IP, I cannot recommend any over any others but I can say these come in very useful and it is nice to have one hanging around that you can post to people in situations like this!