What are some ways to coordinate server maintenance information with your team? [closed]
I've gone with two methods:
1) Wiki We're a google apps enterprise user and we use the "Sites" feature as our wiki. Locked down so that only domain users can see it, of course (you can get even more specific if needed).
Every server has two pages in the wiki. One page for specs, usage and key notes and one page is the activity log. The log is a table of Date, time, task and a reboot indicator. Ideally, nothing happens that doesn't get logged!
Side note: Google's "sites" thing makes the logging pages very easy to create using their "List" template.
2) WhatsUp Pro
I use WhatsUp to monitor my servers and devices. Where useful, I've added key information ("remember to start service x" or "make sure interface A comes up") to the free form notes field for the device. Then, when the on-call guy gets paged (via SMS), the text includes those notes. Very handy to have.
The best thing to have that I've found is a central location for your documentation that everyone knows of. I personally prefer a wiki because it is quick and easy. Other options would be a revision control system like Subversion, GIT, or CVS. Sharepoint and its document management functions might also work for you, but that would be a pretty weighty solution for just this issue.
I'd use SharePoint, specifically Windows SharePoint Services. It's relatively lightweight, won't cost you anything, and can do some nice multi-dimensional views of data. At it's simplest it could be just a single list, grouped by server name and role, with a second view of it also grouped by role and then server name. You can also use some of the other list types for functions such as shared calendaring (it's the 30th, that cranky old box needs to be rebooted again), contacts, etc.