16" Brand new macbook pro not charging / booting up

I'm an IT guy of a company. We have ordered some 16" macbooks for our developers but they're not charging/ booting up. When I try to boot up, a battery icon appears on black screen just like empty battery situation despite being charged for hours! I'm attaching a photo. I've tried SMC reset and other stuff mentioned in Apple website but no luck. I've 6 macbooks like that! Very disappointing... I'm just wondering, if anyone else come across this issue before or solved?

Regards!

Just wanted to share my potential fix of this issue.

I bought a refurbed 16" i9 from Micro Center and out of the box, I couldn’t get it to boot up. I had the exact same screen that others in this thread did. Tried resetting the PRAM, and then tried Artem’s method. No luck.

I then randomly noticed that holding down Control, Option, and Command without the charger plugged in gave me a slightly different screen. It was the red battery logo with the lighting bolt, but then it would also have the little AC plug icon next to it. I then tried plugging in the USB-C cord in after holding down these three keys, while the red battery/lighting bolt/AC plug icons were on the screen. I then heard the familiar “boop” sound (which I never heard before).

When I went to try this again, I got the Apple logo and the boot up bar on my screen, and the machine proceeded to start up normally. Went to check the batter in info right away, and the machine only had 6 battery cycles on it.

In short, here’s what I did.

1. Hold down Control, Option, and Command without the AC power plugged in for 5-7 seconds.

2. This resulted in the screen showing the red battery, lighting bolt, and AC plug icon (for about 5 seconds).

3. Plugged in the AC power while this screen in #2 was on. Heard the familiar “boop” sound.

4. Hit a key and the machine powered on.

I still have a 15 day return window on the machine so I plan on running the battery down to zero to see if this issue comes up again. If it does, I’ll probably take it back.

This happened to me twice in the past day: I purchased both of the following model MacBook Pro 16-inch laptops and both exhibited the exact same behavior. They never booted. I never saw any screen other than the empty battery screen with charge icon. I used the 96W USB-C Apple power adapters that shipped with the Mac. Nothing. Two lemons in a row!

MBP 16.0 SG/2.4GHZ 8C/32GB/5500M/2TB-USA Part Number: MVVN2LL/A $3,899 retail price

Third time's a charm? I'll let you all know later today...

There is a problem with the USB mux chip that will prevent the MacBook from charging.

The mux chip is what negotiates the power required (20V) to charge the Mac. What's happening is 5V is being passed so there's enough to power the Mac to display the icon you're seeing, but not enough to power it or charge the battery.

The chip in question is the CD3215. I've seen reports where liquid damaged caused the issue and other reports where they simply fail out of the box. There's more on this issue on this video.

The fix is to replace the logic board (especially if brand new or still under AppleCare) or to have the chip replaced by a place that does board level repair (Rossman Repiar in the video is excellent - not affiliated, just a happy customer).