iPhone 8 totally freezes when trying to connect to WiFi
I have an iPhone 8 Plus that completely freezes when trying to connect to the internet. In an emergency situation (I can't even power off the phone to reboot it, it totally freezes up). I was having this problem on an older iPhone as well and thought it was a hardware issue but now I am convinced that it's a software problem. How can I analyze and fix this?
I'm running iOS 13.1 (17A844).
Solution 1:
Try to solve it with:
- resetting network settings
- trying wifi networks with different settings
- reinstalling iOS
Resetting network settings:
Settings > General > Reset > Reset Network Settings
Trying wifi networks with different settings:
- try to disable bluetooth, airdrop, and cellular data first (try to activate wifi while in airplane mode)
- try wifi networks with different settings like frequency, encryption, name, device vendor, internet connected/disconnected
- start with unecrypted wifi, disconnected from the internet
Reinstalling iOS:
- make a full backup to iCloud
- make a full local iTunes/Finder backup (don't rely on single backup type) (Tip: use an encryption - more data are backed up)
- reset the phone to DFU mode
- restore iOS with iTunes/Finder
- setup as a new iPhone
- connect to Wifi; did it help?
- if the phone is now stable, proceed to reset the user data from settings and restore your backup
- connect to Wifi; still stable?