Can't get 4k @ 60hz, only 30hz

I have a lenovo thinkpad t490 with "i7-8665U" which supports 4k@60hz over usb-c/thunderbolt ports according to:

  • intel docs: https://ark.intel.com/content/www/pl/pl/ark/products/193563/intel-core-i7-8665u-processor-8m-cache-up-to-4-80-ghz.html
  • lenovo manual: https://download.lenovo.com/pccbbs/mobiles_pdf/t490_t590_p43s_p53s_ug_v2_en.pdf?linkTrack=PSP:ProductInfo:UserGuide

It is connected via usb-c to hdmi2.0 cable to acer vg280k.

All of that with Ubuntu 18.04.4 LTS.

xrandr doesn't show 4k@60hz mode:

...
DP-1 connected primary 3840x2160+0+0 (0xa4) normal (normal left inverted right x axis y axis) 621mm x 341mm
    Identifier: 0x43
    Timestamp:  1074432
    Subpixel:   unknown
    Gamma:      1.0:1.0:1.0
    Brightness: 1.0
    Clones:     HDMI-1
    CRTC:       0
    CRTCs:      0 1 2
    Transform:  1.000000 0.000000 0.000000
                0.000000 1.000000 0.000000
                0.000000 0.000000 1.000000
               filter: 
    _MUTTER_PRESENTATION_OUTPUT: 0 
    EDID: 
        00ffffffffffff0004724707a7f65001
        0f1e0103803e22782aad65ad50459f25
        0e5054bfef80714f8140818081c08100
        9500b300d1c04dd000a0f0703e803030
        35006d552100001a565e00a0a0a02950
        302035006d552100001e000000fd0028
        3c1ea03c000a202020202020000000fc
        0056473238304b0a202020202020011e
        02034df151010304121305141f100706
        025d5e5f606123090707830100006d03
        0c001000383c20006001020367d85dc4
        01788003681a00000101283ce6e305e3
        01e40f008001e6060701606045023a80
        1871382d40582c45006d552100001e8c
        0ad08a20e02d10103e96006d55210000
        180000000000000000000000000000a6
    Content Protection: Undesired 
        supported: Undesired, Desired, Enabled
    max bpc: 12 
        range: (6, 12)
    Broadcast RGB: Automatic 
        supported: Automatic, Full, Limited 16:235
    audio: auto 
        supported: force-dvi, off, auto, on
    link-status: Good 
        supported: Good, Bad
    CONNECTOR_ID: 92 
        supported: 92
    non-desktop: 0 
        range: (0, 1)
  3840x2160 (0xa4) 297.000MHz +HSync +VSync *current
        h: width  3840 start 4016 end 4104 total 4400 skew    0 clock  67.50KHz
        v: height 2160 start 2168 end 2178 total 2250           clock  30.00Hz
  3840x2160 (0xa5) 297.000MHz +HSync +VSync
        h: width  3840 start 4896 end 4984 total 5280 skew    0 clock  56.25KHz
        v: height 2160 start 2168 end 2178 total 2250           clock  25.00Hz
  3840x2160 (0xa6) 297.000MHz +HSync +VSync
        h: width  3840 start 5116 end 5204 total 5500 skew    0 clock  54.00KHz
        v: height 2160 start 2168 end 2178 total 2250           clock  24.00Hz
  3840x2160 (0xa7) 296.703MHz +HSync +VSync
        h: width  3840 start 4016 end 4104 total 4400 skew    0 clock  67.43KHz
        v: height 2160 start 2168 end 2178 total 2250           clock  29.97Hz
  3840x2160 (0xa8) 296.703MHz +HSync +VSync
        h: width  3840 start 5116 end 5204 total 5500 skew    0 clock  53.95KHz
        v: height 2160 start 2168 end 2178 total 2250           clock  23.98Hz
  2560x1440 (0xa9) 241.500MHz +HSync +VSync
        h: width  2560 start 2608 end 2640 total 2720 skew    0 clock  88.79KHz
        v: height 1440 start 1443 end 1448 total 1481           clock  59.95Hz
  1920x1080 (0xaa) 148.500MHz +HSync +VSync
        h: width  1920 start 2008 end 2052 total 2200 skew    0 clock  67.50KHz
        v: height 1080 start 1084 end 1089 total 1125           clock  60.00Hz
  1920x1080 (0xab) 148.500MHz +HSync +VSync
        h: width  1920 start 2448 end 2492 total 2640 skew    0 clock  56.25KHz
        v: height 1080 start 1084 end 1089 total 1125           clock  50.00Hz
  1920x1080 (0xac) 148.352MHz +HSync +VSync
        h: width  1920 start 2008 end 2052 total 2200 skew    0 clock  67.43KHz
        v: height 1080 start 1084 end 1089 total 1125           clock  59.94Hz
  1920x1080i (0xad) 74.250MHz +HSync +VSync Interlace
        h: width  1920 start 2008 end 2052 total 2200 skew    0 clock  33.75KHz
        v: height 1080 start 1084 end 1094 total 1125           clock  60.00Hz
  1920x1080i (0xae) 74.250MHz +HSync +VSync Interlace
        h: width  1920 start 2448 end 2492 total 2640 skew    0 clock  28.12KHz
        v: height 1080 start 1084 end 1094 total 1125           clock  50.00Hz
  1920x1080i (0xaf) 74.176MHz +HSync +VSync Interlace
        h: width  1920 start 2008 end 2052 total 2200 skew    0 clock  33.72KHz
        v: height 1080 start 1084 end 1094 total 1125           clock  59.94Hz
  1680x1050 (0x4e) 119.000MHz +HSync -VSync
        h: width  1680 start 1728 end 1760 total 1840 skew    0 clock  64.67KHz
        v: height 1050 start 1053 end 1059 total 1080           clock  59.88Hz
  1280x1024 (0xb0) 135.000MHz +HSync +VSync
        h: width  1280 start 1296 end 1440 total 1688 skew    0 clock  79.98KHz
        v: height 1024 start 1025 end 1028 total 1066           clock  75.02Hz
  1280x1024 (0x55) 108.000MHz +HSync +VSync
        h: width  1280 start 1328 end 1440 total 1688 skew    0 clock  63.98KHz
        v: height 1024 start 1025 end 1028 total 1066           clock  60.02Hz
  1440x900 (0xb1) 88.750MHz +HSync -VSync
        h: width  1440 start 1488 end 1520 total 1600 skew    0 clock  55.47KHz
        v: height  900 start  903 end  909 total  926           clock  59.90Hz
  1280x960 (0x59) 108.000MHz +HSync +VSync
        h: width  1280 start 1376 end 1488 total 1800 skew    0 clock  60.00KHz
        v: height  960 start  961 end  964 total 1000           clock  60.00Hz
  1280x800 (0x63) 71.000MHz +HSync -VSync
        h: width  1280 start 1328 end 1360 total 1440 skew    0 clock  49.31KHz
        v: height  800 start  803 end  809 total  823           clock  59.91Hz
  1152x864 (0xb2) 108.000MHz +HSync +VSync
        h: width  1152 start 1216 end 1344 total 1600 skew    0 clock  67.50KHz
        v: height  864 start  865 end  868 total  900           clock  75.00Hz
  1280x720 (0xb3) 74.250MHz +HSync +VSync
        h: width  1280 start 1390 end 1430 total 1650 skew    0 clock  45.00KHz
        v: height  720 start  725 end  730 total  750           clock  60.00Hz
  1280x720 (0xb4) 74.250MHz +HSync +VSync
        h: width  1280 start 1720 end 1760 total 1980 skew    0 clock  37.50KHz
        v: height  720 start  725 end  730 total  750           clock  50.00Hz
  1280x720 (0xb5) 74.176MHz +HSync +VSync
        h: width  1280 start 1390 end 1430 total 1650 skew    0 clock  44.96KHz
        v: height  720 start  725 end  730 total  750           clock  59.94Hz
  1024x768 (0xb6) 78.750MHz +HSync +VSync
        h: width  1024 start 1040 end 1136 total 1312 skew    0 clock  60.02KHz
        v: height  768 start  769 end  772 total  800           clock  75.03Hz
  1024x768 (0xb7) 75.000MHz -HSync -VSync
        h: width  1024 start 1048 end 1184 total 1328 skew    0 clock  56.48KHz
        v: height  768 start  771 end  777 total  806           clock  70.07Hz
  1024x768 (0x6a) 65.000MHz -HSync -VSync
        h: width  1024 start 1048 end 1184 total 1344 skew    0 clock  48.36KHz
        v: height  768 start  771 end  777 total  806           clock  60.00Hz
  832x624 (0xb8) 57.284MHz -HSync -VSync
        h: width   832 start  864 end  928 total 1152 skew    0 clock  49.73KHz
        v: height  624 start  625 end  628 total  667           clock  74.55Hz
  800x600 (0xb9) 50.000MHz +HSync +VSync
        h: width   800 start  856 end  976 total 1040 skew    0 clock  48.08KHz
        v: height  600 start  637 end  643 total  666           clock  72.19Hz
  800x600 (0xba) 49.500MHz +HSync +VSync
        h: width   800 start  816 end  896 total 1056 skew    0 clock  46.88KHz
        v: height  600 start  601 end  604 total  625           clock  75.00Hz
  800x600 (0x79) 40.000MHz +HSync +VSync
        h: width   800 start  840 end  968 total 1056 skew    0 clock  37.88KHz
        v: height  600 start  601 end  605 total  628           clock  60.32Hz
  800x600 (0x7a) 36.000MHz +HSync +VSync
        h: width   800 start  824 end  896 total 1024 skew    0 clock  35.16KHz
        v: height  600 start  601 end  603 total  625           clock  56.25Hz
  720x576 (0xbb) 27.000MHz -HSync -VSync
        h: width   720 start  732 end  796 total  864 skew    0 clock  31.25KHz
        v: height  576 start  581 end  586 total  625           clock  50.00Hz
  720x480 (0xbc) 27.027MHz -HSync -VSync
        h: width   720 start  736 end  798 total  858 skew    0 clock  31.50KHz
        v: height  480 start  489 end  495 total  525           clock  60.00Hz
  720x480 (0xbd) 27.000MHz -HSync -VSync
        h: width   720 start  736 end  798 total  858 skew    0 clock  31.47KHz
        v: height  480 start  489 end  495 total  525           clock  59.94Hz
  640x480 (0xbe) 31.500MHz -HSync -VSync
        h: width   640 start  656 end  720 total  840 skew    0 clock  37.50KHz
        v: height  480 start  481 end  484 total  500           clock  75.00Hz
  640x480 (0xbf) 31.500MHz -HSync -VSync
        h: width   640 start  664 end  704 total  832 skew    0 clock  37.86KHz
        v: height  480 start  489 end  492 total  520           clock  72.81Hz
  640x480 (0xc0) 30.240MHz -HSync -VSync
        h: width   640 start  704 end  768 total  864 skew    0 clock  35.00KHz
        v: height  480 start  483 end  486 total  525           clock  66.67Hz
  640x480 (0xc1) 25.200MHz -HSync -VSync
        h: width   640 start  656 end  752 total  800 skew    0 clock  31.50KHz
        v: height  480 start  490 end  492 total  525           clock  60.00Hz
  640x480 (0x88) 25.175MHz -HSync -VSync
        h: width   640 start  656 end  752 total  800 skew    0 clock  31.47KHz
        v: height  480 start  490 end  492 total  525           clock  59.94Hz
  720x400 (0xc2) 28.320MHz -HSync +VSync
        h: width   720 start  738 end  846 total  900 skew    0 clock  31.47KHz
        v: height  400 start  412 end  414 total  449           clock  70.08Hz
HDMI-1 disconnected (normal left inverted right x axis y axis)
    Identifier: 0x44
    Timestamp:  1074432
    Subpixel:   unknown
    Clones:     DP-1
    CRTCs:      0 1 2
    Transform:  1.000000 0.000000 0.000000
                0.000000 1.000000 0.000000
                0.000000 0.000000 1.000000
               filter: 
    Content Protection: Undesired 
        supported: Undesired, Desired, Enabled
    max bpc: 12 
        range: (8, 12)
    content type: No Data 
        supported: No Data, Graphics, Photo, Cinema, Game
    Colorspace: Default 
        supported: Default, SMPTE_170M_YCC, BT709_YCC, XVYCC_601, XVYCC_709, SYCC_601, opYCC_601, opRGB, BT2020_CYCC, BT2020_RGB, BT2020_YCC, DCI-P3_RGB_D65, DCI-P3_RGB_Theater
    aspect ratio: Automatic 
        supported: Automatic, 4:3, 16:9
    Broadcast RGB: Automatic 
        supported: Automatic, Full, Limited 16:235
    audio: auto 
        supported: force-dvi, off, auto, on
    link-status: Good 
        supported: Good, Bad
    CONNECTOR_ID: 99 
        supported: 99
    non-desktop: 0 
        range: (0, 1)
DP-2 disconnected (normal left inverted right x axis y axis)
    Identifier: 0x45
    Timestamp:  1074432
    Subpixel:   unknown
    Clones:     HDMI-2
    CRTCs:      0 1 2
    Transform:  1.000000 0.000000 0.000000
                0.000000 1.000000 0.000000
                0.000000 0.000000 1.000000
               filter: 
    Content Protection: Undesired 
        supported: Undesired, Desired, Enabled
    max bpc: 12 
        range: (6, 12)
    Broadcast RGB: Automatic 
        supported: Automatic, Full, Limited 16:235
    audio: auto 
        supported: force-dvi, off, auto, on
    link-status: Good 
        supported: Good, Bad
    CONNECTOR_ID: 105 
        supported: 105
    non-desktop: 0 
        range: (0, 1)
HDMI-2 disconnected (normal left inverted right x axis y axis)
    Identifier: 0x46
    Timestamp:  1074432
    Subpixel:   unknown
    Clones:     DP-2
    CRTCs:      0 1 2
    Transform:  1.000000 0.000000 0.000000
                0.000000 1.000000 0.000000
                0.000000 0.000000 1.000000
               filter: 
    Content Protection: Undesired 
        supported: Undesired, Desired, Enabled
    max bpc: 12 
        range: (8, 12)
    content type: No Data 
        supported: No Data, Graphics, Photo, Cinema, Game
    Colorspace: Default 
        supported: Default, SMPTE_170M_YCC, BT709_YCC, XVYCC_601, XVYCC_709, SYCC_601, opYCC_601, opRGB, BT2020_CYCC, BT2020_RGB, BT2020_YCC, DCI-P3_RGB_D65, DCI-P3_RGB_Theater
    aspect ratio: Automatic 
        supported: Automatic, 4:3, 16:9
    Broadcast RGB: Automatic 
        supported: Automatic, Full, Limited 16:235
    audio: auto 
        supported: force-dvi, off, auto, on
    link-status: Good 
        supported: Good, Bad
    CONNECTOR_ID: 110 
        supported: 110
    non-desktop: 0 
        range: (0, 1) 

When I add manualy mode generated via cvt (restricted or not) I get this error:

$ xrandr --output DP-1 --mode "3840x2160R"  --verbose
crtc 0:   3840x2160R  59.97 +0+0 "DP-1"
xrandr: Configure crtc 0 failed
crtc 0: disable
crtc 1: disable
crtc 2: disable
screen 0: revert
crtc 0: revert
crtc 1: revert
crtc 2: revert

Solution 1:

The solution ended up buying cable explicitly supporting 4k@60hz

Solution 2:

I was having the same problem on my laptop, HP ProBook 450 G7. I was only getting 4K@30Hz. After research, I purchased a USB-C to HDMI cable, which solved the problem. Strangely, HDMI port was limited to 30Hz, but USB-C port went up to 60Hz. Hope this helps someone