How should I tell someone "I called you but you didn't answer"? without being rude or confrontational? [closed]
We try to reach people on their phones but sometimes they don't answer. Later while addressing them an email or while speaking to them if we want to inform them about the call then what is the best way of putting the message making sure that they don't feel we are arrogant or accusing?
Thanks!
If your concern comes from attributing an action (or lack of thereof) to the other party. Then it is safe to go with:
I called you, but could not reach you.
Follow up email:
I'm writing to discuss [subject matter]. I tried to reach you by phone last week but I couldn't get through (or, you were unavailable). So I wanted to ask you about [back to subject matter].
Benefits:
- courteous, polite, easy-going
- clearly points out your attempt to call
- keeps focus on what you really want
With minor adjustments, the same message could be used in a voicemail or conversation.
"I tried calling you without success." does not lay the blame at the other end of the line and would not rule out things like a bad phone line or wrong number. This use of "success" formally chalks this up as your own failure while implicitly prompting for an explanation.
It's really a matter of opinion, but having done a bit of fundraising for the firefighters in my area I feel qualified to weigh in here. Typically I said "we tried to touch base the other day (or whenever) but couldn't get ahold of you, so I thought I'd try this afternoon." Or you can (falsely) assume the blame yourself and say "I got a little behind and missed you on Tuesday, so I thought I'd follow up this afternoon. I hope it's not inconvenient." There are any number of variations on the theme, but these are non committal and polite enough for nearly everyone.
Something like this:
I am writing regarding ....
By the way, I tried to reach you in person over phone on Monday, unfortunately, could not get hold of you. Let me know if I can try again later in the week so > that we can go through the details.