Installation of Office 365 for Mac is freezing at "Running Package Scripts" (Sierra)
I just downloaded Office 365 for Mac
, and tried to install it in macOS Sierra 10.12.5
. The installation froze when Running Package Scripts
.
It is a common problem. I followed this answer and launched Disk Utility
, but it seems that there is no repair disk permission
in Sierra.
Then, I found the answer of dianeoforegon here. I did pay attention to close all browsers and applications (except Finder
) before launching the installer. Clicking on Shift
did not help either.
It is really annoying. Does anyone have a solution? Otherwise, how could I clean what I have installed completely?
Edit 1: I chatted to Microsoft support yesterday, and they let me create a new user account on my Mac, and install Office 365 under that account. I tried, the installation was freezing at the same place.
Edit 2: I chatted to another Microsoft support agent, he suggested me to remove the Office before installing, I then removed them in Applications
, there was no Library/Containers
or Library/Group Containers
(I guess it is because the installation was not completed). And the re-installation still failed at the same place.
Additionally, I have to use VPN to connect to the internet, some sites still don't work well. Is this an issue? Does Running Package Scripts
require some special Internet connection?
Solution 1:
Turn off virus protection. As soon as I did that the installer completed the task.
Solution 2:
This worked for me: Go to Acitivity Monitor and quit "installer". This prompts the last bit of installation.
https://discussions.apple.com/message/32522381#message32522381