You already found the answer. It is scratching (one's head, chin, neck etc.). There isn't a special phrase for that, it is just a gesture and part of body language.

Scratching can indicate different emotions or states of mind, depending on where you scratch and other accompanying gestures. For example:

  • Scratching back of your head with a sheepish smile can indicate embarrassment
  • Scratching your chin/cheek and pouting can indicate anxiety and frustration. You might be dealing with a question also as your pictures show.

There can be many reasons also as the below picture suggests:

enter image description here

Decoding Body Language / slideshare.net


Beside gestures, scratch one's head is an idiomatic phrase also:

1 informal Think hard in order to find a solution to something.

1.1 Feel or express bewilderment.

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