Outlook collapses IMAP folders by default

Solution 1:

Finally, I found the solution to this...

There is NO WAY to remove the Personal Folders when using IMAP, but to make the IMAP Inbox folder load by default when opening Outlook 2007.... just do as follows:

• On the Tools menu, choose Options.
• Click the Other tab, and choose Advanced Options.
• Under General Settings, next to the Startup in this folder box, click Browse.
• In the Select Folder dialog box, select the IMAP Inbox folder.
• Click OK to close the Select Folder window. Click OK to close the Advanced Options window and close the Options window.

Hope this helps.

Regards, Dan Root Root Worldwide, Inc.

Solution 2:

Unfortunately, while Outlook is a great program and is therefore arguably considered the top standard when it comes to business email, it has a lot of "gotchas". This just happens to be one of them, and it has caused my clients a right lot of pain, too.

Outlook 2010 is supposed to remember which folders were expanded when it is closed. Unfortunately, IMAP accounts don't conform to this.

windowssecrets.com

As a result, I'm going to suggest that my client moves to Exchange 365 mail, as I believe a Microsoft Exchange email account under Outlook preserves the state of the account's folder hierarchy upon closing the application.