Ram updated from 4gb to 8gb, it only shows 4gb of ram in my ubuntu & 8gb of ram in BIOS
Product- Notebook 15-g002ax (HP 15 notebook laptop) 64bit
OS- Ubuntu 20.04.2 LTS
Memory shows- 3.3 GiB
amd processor, REV: 22CE-100
New ram: Hynix HMT41GS6BFR8A-PB, 8192 MB @ 800MHz (SODIMM DDR3)
I used to have 4gb of default ram in bank0(slot0) [bank1 is non customer usable] therefore i have bought 8gb of single ram. Removed 4gb of default ram & connected new 8gb ram in bank0.
but if i check in system it only show 3.3gb of ram just like before. And if i check in BIOS it shows 8gb ram.
- Can i utilize 8 gb of ram on my system ?
- is it compatible issue ? should i get back to my old perfectly working 4gb ram since the new 8gb ram not giving me enhanced performance ?
command outputs:
free -h output:
total used free shared buff/cache available Mem: 3.3Gi 2.6Gi 156Mi 57Mi 568Mi 440Mi Swap: 975Mi 386Mi 589Mi
lshw -c memory:
*-firmware
description: BIOS
vendor: Insyde
physical id: 0
version: F.14
date: 05/05/2014
size: 128KiB
capacity: 8MiB
capabilities: pci upgrade shadowing cdboot bootselect socketedrom edd int13floppynec int13floppytoshiba int13floppy360 int13floppy1200 int13floppy720 int13floppy2880 int9keyboard int10video acpi usb uefi
*-memory
description: System Memory
physical id: 10
slot: System board or motherboard
size: 8GiB
*-bank:0
description: SODIMM DDR3 Synchronous Unbuffered (Unregistered) 800 MHz (1.2 ns)
product: HMT41GS6BFR8A-PB
vendor: Hynix
physical id: 0
serial: 049C65FB
slot: Bottom
size: 8GiB
width: 64 bits
clock: 800MHz (1.2ns)
*-bank:1
description: SODIMM [empty]
product: Empty
vendor: Empty
physical id: 1
serial: Empty
slot: Top
dmidecode -t memory
# dmidecode 3.2
Getting SMBIOS data from sysfs.
SMBIOS 2.7 present.
Handle 0x0010, DMI type 16, 23 bytes
Physical Memory Array
Location: System Board Or Motherboard
Use: System Memory
Error Correction Type: None
Maximum Capacity: 8 GB
Error Information Handle: Not Provided
Number Of Devices: 2
Handle 0x0011, DMI type 17, 34 bytes
Memory Device
Array Handle: 0x0010
Error Information Handle: Not Provided
Total Width: 64 bits
Data Width: 64 bits
Size: 8192 MB
Form Factor: SODIMM
Set: None
Locator: Bottom
Bank Locator: CHANNEL A
Type: DDR3
Type Detail: Synchronous Unbuffered (Unregistered)
Speed: 800 MT/s
Manufacturer: Hynix
Serial Number: 049C65FB
Asset Tag: Asset Tag:
Part Number: HMT41GS6BFR8A-PB
Rank: 2
Configured Memory Speed: 800 MT/s
Handle 0x0014, DMI type 17, 34 bytes
Memory Device
Array Handle: 0x0010
Error Information Handle: Not Provided
Total Width: Unknown
Data Width: Unknown
Size: No Module Installed
Form Factor: SODIMM
Set: None
Locator: Top
Bank Locator: CHANNEL A
Type: Unknown
Type Detail: Unknown
Speed: Unknown
Manufacturer: Empty
Serial Number: Empty
Asset Tag: Asset Tag:
Part Number: Empty
Rank: Unknown
Configured Memory Speed: Unknown
Solution 1:
There may be something wrong with that RAM module. The Hynix HMT41GS6BFR8A-PB is a DDR3L module that operates at 1600MHz. If you are seeing only 800MHz and half the storage (minus the dedicated graphics memory), then either the module is not receiving the correct voltage, the module is not seated in its memory slot correctly, or there is a hardware failure.
Consider testing the RAM using Memtest and, if errors are reported, include a photo of the test results when exchanging/returning the module 😕
Solution 2:
The issue is been solved it was faulty ram sold to me by the local store and connected it in my absence. today i've replaced it(after lot of argument) with new one and it works perfectly fine and 8GB shows in my system. THANK YOU FOR YOUR ALL SUPPORT.
here's the new free -h output.
total used free shared buff/cache available Mem: 6.7Gi 1.6Gi 2.7Gi 24Mi 2.4Gi 4.8Gi Swap: 975Mi 0B 975Mi