Why is Libreoffice crashing my whole system?
I am running Kubuntu 18.04.4 LTS. When I use Libreoffice (currently 6.0.7.3) Writer, it frequently crashes my whole system. The display freezes for about a minute and after that, I get back to the login screen to start a new session. I can't reproduce it, but I can say that it has always happened while I was typing text, nothing fancy.
Here is an extract from my /var/log/syslog right after restarting the system:
Mar 26 10:20:55 t460s kernel: [ 4017.752650] [drm] GPU HANG: ecode 9:0:0x86dffffd, in Xorg [1213], reason: Hang on rcs0, action: reset
Mar 26 10:20:55 t460s kernel: [ 4017.752664] i915 0000:00:02.0: Resetting rcs0 after gpu hang
Mar 26 10:20:59 t460s kernel: [ 4021.917063] asynchronous wait on fence i915:kwin_x11[1500]/1:af3e timed out
Mar 26 10:21:01 t460s kernel: [ 4024.327712] usb 1-3: USB disconnect, device number 3
Mar 26 10:21:01 t460s upowerd[1530]: unhandled action 'unbind' on /sys/devices/pci0000:00/0000:00:14.0/usb1/1-3/1-3:1.0/0003:046D:C019.0003
Mar 26 10:21:01 t460s upowerd[1530]: unhandled action 'unbind' on /sys/devices/pci0000:00/0000:00:14.0/usb1/1-3/1-3:1.0
Mar 26 10:21:01 t460s upowerd[1530]: unhandled action 'unbind' on /sys/devices/pci0000:00/0000:00:14.0/usb1/1-3
Mar 26 10:21:03 t460s kernel: [ 4025.725184] i915 0000:00:02.0: Resetting rcs0 after gpu hang
Mar 26 10:21:11 t460s kernel: [ 4033.725157] i915 0000:00:02.0: Resetting rcs0 after gpu hang
Mar 26 10:21:15 t460s kernel: [ 4037.801122] usb 1-3: new low-speed USB device number 8 using xhci_hcd
Mar 26 10:21:15 t460s kernel: [ 4037.956590] usb 1-3: New USB device found, idVendor=046d, idProduct=c019
Mar 26 10:21:15 t460s kernel: [ 4037.956600] usb 1-3: New USB device strings: Mfr=1, Product=2, SerialNumber=0
Mar 26 10:21:15 t460s kernel: [ 4037.956606] usb 1-3: Product: USB Optical Mouse
Mar 26 10:21:15 t460s kernel: [ 4037.956612] usb 1-3: Manufacturer: Logitech
Mar 26 10:21:15 t460s kernel: [ 4037.960038] input: Logitech USB Optical Mouse as /devices/pci0000:00/0000:00:14.0/usb1/1-3/1-3:1.0/0003:046D:C019.0004/input/input22
Mar 26 10:21:15 t460s kernel: [ 4038.017538] hid-generic 0003:046D:C019.0004: input,hidraw1: USB HID v1.11 Mouse [Logitech USB Optical Mouse] on usb-0000:00:14.0-3/input0
Mar 26 10:21:15 t460s mtp-probe: checking bus 1, device 8: "/sys/devices/pci0000:00/0000:00:14.0/usb1/1-3"
Mar 26 10:21:15 t460s mtp-probe: bus: 1, device: 8 was not an MTP device
Mar 26 10:21:15 t460s upowerd[1530]: unhandled action 'bind' on /sys/devices/pci0000:00/0000:00:14.0/usb1/1-3/1-3:1.0/0003:046D:C019.0004
Mar 26 10:21:15 t460s upowerd[1530]: unhandled action 'bind' on /sys/devices/pci0000:00/0000:00:14.0/usb1/1-3/1-3:1.0
Mar 26 10:21:15 t460s upowerd[1530]: unhandled action 'bind' on /sys/devices/pci0000:00/0000:00:14.0/usb1/1-3
Mar 26 10:21:19 t460s kernel: [ 4041.757170] i915 0000:00:02.0: Resetting rcs0 after gpu hang
Mar 26 10:21:31 t460s kernel: [ 4053.757186] i915 0000:00:02.0: Resetting rcs0 after gpu hang
Mar 26 10:21:45 t460s kernel: [ 4067.741187] i915 0000:00:02.0: Resetting rcs0 after gpu hang
Mar 26 10:22:01 t460s kernel: [ 4083.741187] i915 0000:00:02.0: Resetting rcs0 after gpu hang
Mar 26 10:22:01 t460s kernel: [ 4084.457399] kauditd_printk_skb: 8 callbacks suppressed
Mar 26 10:22:01 t460s kernel: [ 4084.457401] audit: type=1400 audit(1585214521.816:1993): apparmor="ALLOWED" operation="unlink" profile="libreoffice-soffice//null-/usr/bin/kdeinit4" name="/run/user/1000/ksocket-jan/kdeinit4__0" pid=15441 comm="kdeinit4" requested_mask="d" denied_mask="d" fsuid=1000 ouid=1000
Mar 26 10:22:01 t460s org.kde.ActivityManager[1370]: The X11 connection broke: I/O error (code 1)
Mar 26 10:22:01 t460s org.kde.ActivityManager[1370]: XIO: fatal IO error 2 (Datei oder Verzeichnis nicht gefunden) on X server ":0"
Mar 26 10:22:01 t460s org.kde.ActivityManager[1370]: after 1250 requests (1250 known processed) with 0 events remaining.
Mar 26 10:22:01 t460s org.kde.kuiserver[1370]: kuiserver: Fatal IO error: client killed
Mar 26 10:22:01 t460s org.kde.KScreen[1370]: The X11 connection broke: I/O error (code 1)
Mar 26 10:22:01 t460s org.kde.KScreen[1370]: XIO: fatal IO error 0 (Erfolg) on X server ":0"
Mar 26 10:22:01 t460s org.kde.KScreen[1370]: after 791 requests (791 known processed) with 0 events remaining.
Mar 26 10:22:01 t460s org.kde.kglobalaccel[1370]: The X11 connection broke: I/O error (code 1)
Mar 26 10:22:01 t460s org.kde.kglobalaccel[1370]: XIO: fatal IO error 25 (Unpassender IOCTL (I/O-Control) für das Gerät) on X server ":0"
Mar 26 10:22:01 t460s org.kde.kglobalaccel[1370]: after 1487 requests (1487 known processed) with 0 events remaining.
Mar 26 10:22:01 t460s org.kde.kwalletd5[1370]: The X11 connection broke: I/O error (code 1)
Mar 26 10:22:01 t460s org.kde.kwalletd5[1370]: XIO: fatal IO error 25 (Unpassender IOCTL (I/O-Control) für das Gerät) on X server ":0"
Mar 26 10:22:01 t460s org.kde.kwalletd5[1370]: after 789 requests (789 known processed) with 0 events remaining.
Mar 26 10:22:01 t460s dbus-daemon[1370]: [session uid=1000 pid=1370] Activating service name='org.kde.kglobalaccel' requested by ':1.17' (uid=1000 pid=1486 comm="/usr/bin/ksmserver " label="unconfined")
Mar 26 10:22:02 t460s kernel: [ 4085.137070] [drm] Reducing the compressed framebuffer size. This may lead to less power savings than a non-reduced-size. Try to increase stolen memory size if available in BIOS.
Mar 26 10:22:02 t460s org.kde.kglobalaccel[1370]: qt.qpa.screen: QXcbConnection: Could not connect to display :0
Mar 26 10:22:02 t460s org.kde.kglobalaccel[1370]: Could not connect to any X display.
Mar 26 10:22:02 t460s dbus-daemon[1370]: [session uid=1000 pid=1370] Activated service 'org.kde.kglobalaccel' failed: Process org.kde.kglobalaccel exited with status 1
Mar 26 10:22:02 t460s sddm[1185]: Display server stopped.
Mar 26 10:22:02 t460s sddm[1185]: Running display stop script "/usr/share/sddm/scripts/Xstop"
Mar 26 10:22:02 t460s sddm[1185]: Removing display ":0" ...
Mar 26 10:22:02 t460s sddm[1185]: Adding new display on vt 1 ...
Mar 26 10:22:02 t460s sddm[1185]: Loading theme configuration from ""
Mar 26 10:22:02 t460s sddm[1185]: Display server starting...
Mar 26 10:22:02 t460s sddm[1185]: Running: /usr/bin/X -nolisten tcp -auth /var/run/sddm/{ebcd8421-ec41-4952-8fae-c9ac0fee4c97} -background none -noreset -displayfd 20 -seat seat0 vt1
Mar 26 10:22:02 t460s sddm-helper[1317]: [PAM] Closing session
Mar 26 10:22:02 t460s sddm-helper[1317]: [PAM] Ended.
Mar 26 10:22:02 t460s org.kde.ActivityManager[1370]: Closing SQL connection: "kactivities_db_resources_140647670131840_readwrite"
I have no idea what could be the problem. Does anybody?
Added on March 28:
$ sudo dmidecode -s bios-version
N1CET37W (1.05)
And
$ sudo dmidecode -t 1,2
# dmidecode 3.1
Getting SMBIOS data from sysfs.
SMBIOS 2.8 present.
Handle 0x000F, DMI type 1, 27 bytes
System Information
Manufacturer: LENOVO
Product Name: 20FAS05P00
Version: ThinkPad T460s
Serial Number: PC0B704Z
UUID: 1FBDB0CC-2928-11B2-A85C-E61EC0A73495
Wake-up Type: Power Switch
SKU Number: LENOVO_MT_20FA_BU_Think_FM_ThinkPad T460s
Family: ThinkPad T460s
Handle 0x0010, DMI type 2, 15 bytes
Base Board Information
Manufacturer: LENOVO
Product Name: 20FAS05P00
Version: Not Defined
Serial Number: L1HF61S00XK
Asset Tag: Not Available
Features:
Board is a hosting board
Board is replaceable
Location In Chassis: Not Available
Chassis Handle: 0x0000
Type: Motherboard
Contained Object Handles: 0
And
$ sudo lshw -C memory
*-cache:0
Beschreibung: L1 Cache
Physische ID: 3
Steckplatz: L1 Cache
Größe: 64KiB
Kapazität: 64KiB
Fähigkeiten: synchronous internal write-back data
Konfiguration: level=1
*-cache:1
Beschreibung: L1 Cache
Physische ID: 4
Steckplatz: L1 Cache
Größe: 64KiB
Kapazität: 64KiB
Fähigkeiten: synchronous internal write-back instruction
Konfiguration: level=1
*-cache:2
Beschreibung: L2 Cache
Physische ID: 5
Steckplatz: L2 Cache
Größe: 512KiB
Kapazität: 512KiB
Fähigkeiten: synchronous internal write-back unified
Konfiguration: level=2
*-cache:3
Beschreibung: L3 Cache
Physische ID: 6
Steckplatz: L3 Cache
Größe: 4MiB
Kapazität: 4MiB
Fähigkeiten: synchronous internal write-back unified
Konfiguration: level=3
*-memory
Beschreibung: Systemspeicher
Physische ID: 8
Steckplatz: Systemplatine oder Hauptplatine
Größe: 20GiB
*-bank:0
Beschreibung: SODIMM DDR4 Synchron 2133 MHz (0,5 ns)
Hersteller: 0000
Physische ID: 0
Seriennummer: 00000000
Steckplatz: ChannelA-DIMM0
Größe: 4GiB
Breite: 64 bits
Takt: 2133MHz (0.5ns)
*-bank:1
Beschreibung: Project-Id-Version: lshwReport-Msgid-Bugs-To: FULL NAME <EMAIL@ADDRESS>PO-Revision-Date: 2012-05-30 08:16+0000Last-Translator: Hendrik Knackstedt <Unknown>Language-Team: German <[email protected]>MIME-Version: 1.0Content-Type: text/plain; charset=UTF-8Content-Transfer-Encoding: 8bitX-Launchpad-Export-Date: 2018-07-12 13:19+0000X-Generator: Launchpad (build 18719)Project-Id-Version: lshwReport-Msgid-Bugs-To: FULL NAME <EMAIL@ADDRESS>PO-Revision-Date: 2012-05-30 08:16+0000Last-Translator: Hendrik Knackstedt <Unknown>Language-Team: German <[email protected]>MIME-Version: 1.0Content-Type: text/plain; charset=UTF-8Content-Transfer-Encoding: 8bitX-Launchpad-Export-Date: 2018-07-12 13:19+0000X-Generator: Launchpad (build 18719) [leer]
Physische ID: 1
Steckplatz: ChannelA-DIMM1
*-bank:2
Beschreibung: SODIMM DDR4 Synchron 2133 MHz (0,5 ns)
Produkt: 9905663-008.A00G
Hersteller: Kingston
Physische ID: 2
Seriennummer: 88184918
Steckplatz: ChannelB-DIMM0
Größe: 16GiB
Breite: 64 bits
Takt: 2133MHz (0.5ns)
*-bank:3
Beschreibung: Project-Id-Version: lshwReport-Msgid-Bugs-To: FULL NAME <EMAIL@ADDRESS>PO-Revision-Date: 2012-05-30 08:16+0000Last-Translator: Hendrik Knackstedt <Unknown>Language-Team: German <[email protected]>MIME-Version: 1.0Content-Type: text/plain; charset=UTF-8Content-Transfer-Encoding: 8bitX-Launchpad-Export-Date: 2018-07-12 13:19+0000X-Generator: Launchpad (build 18719)Project-Id-Version: lshwReport-Msgid-Bugs-To: FULL NAME <EMAIL@ADDRESS>PO-Revision-Date: 2012-05-30 08:16+0000Last-Translator: Hendrik Knackstedt <Unknown>Language-Team: German <[email protected]>MIME-Version: 1.0Content-Type: text/plain; charset=UTF-8Content-Transfer-Encoding: 8bitX-Launchpad-Export-Date: 2018-07-12 13:19+0000X-Generator: Launchpad (build 18719) [leer]
Physische ID: 3
Steckplatz: ChannelB-DIMM1
*-firmware
Beschreibung: BIOS
Hersteller: LENOVO
Physische ID: e
Version: N1CET37W (1.05 )
date: 01/15/2016
Größe: 128KiB
Kapazität: 15MiB
Fähigkeiten: pci pnp upgrade shadowing cdboot bootselect edd int13floppy720 int5printscreen int9keyboard int14serial int17printer int10video acpi usb biosbootspecification uefi
*-memory UNGEFORDERT
Beschreibung: Memory controller
Produkt: Sunrise Point-LP PMC
Hersteller: Intel Corporation
Physische ID: 1f.2
Bus-Informationen: pci@0000:00:1f.2
Version: 21
Breite: 32 bits
Takt: 33MHz (30.3ns)
Fähigkeiten: bus_master
Konfiguration: latency=0
Ressourcen: memory:f1244000-f1247fff
And
$ sysctl vm.swappiness
vm.swappiness = 60
You are using an old version of LibreOffice; this is more current:
and I would suggest (without knowing the cause of the problem) upgrading to the latest version using these 3 steps in the event that it might correct the issue for you:
Add the LibreOffice PPA with
sudo add-apt-repository ppa:libreoffice/ppaUpdate your system with
sudo apt updateUpgrade or install a newer LibreOffice with
sudo apt install libreoffice
You should then be good to go.
I see two things that need checking or updating...
memory
You have an odd amount of memory. In looking at sudo lshw -C memory I see that you have a 16G DIMM and 4G (on motherboard). Having unmatched RAM sizes means that the system cannot use memory interleaving to maximize memory speed. Assuming that you added one 16G DIMM yourself, we should run a memory test.
Note: Computer has maximum supported memory of 20G.
Go to https://www.memtest86.com/ and download/run their free memtest to test your memory. Get at least one complete pass of all the 4/4 tests to confirm good memory. This may take many hours to complete.
BIOS
Note: backup important files before performing a BIOS update
Note: confirm that I have the correct web page for your computer
You have a very old BIOS version N1CET37W (1.05) from 2016. Current version is 1.47 from 12 Dec 2019.
Go to this web page and download the newer BIOS update for Linux.