Cloud definition met? [closed]

Please restate your question in a way that's not opinion based.

Most cynics will tell you that a cloud service only means you're dependent on somebody else's computers. It's always up to you as a company to maintain and test your own disaster recovery plan - and that's especially true if you've chosen to pay for a plan that doesn't fulfill your actual business requirements.

As you've experienced now, off-site backups every 24 hours means you've accepted losing two days of data as a business risk, since, as you experienced, your main datacenter may become unavailable right before or even during the last backup run.

Certainly your backups and your disaster recovery plan are your responsibility, not the responsibility of the cloud provider, right? Cloud doesn't imply that they will take care of those things for you. What is your SLA with this provider? Did they meet the SLA? Did they fail to meet the SLA? If they failed to meet the SLA then you have recourse for recompense related to that.

Could you sue them because you didn't have a valid and tested disaster recovery plan? Probably not.

Cloud simply means that you are not self-hosting. It's up to you to determine if the cloud provider meets your needs and it's up to you to manage your own backups and DR plan.