Good bug tracking with Sharepoint? [closed]
Not sure if the template you mentioned was from here.. "SharePoint Templates"
SharePoint can be a challenge but does offer some great tools once you understand it. I belive it is one of the most challenging MS products I have seen but it is also very powerful. Have you checked Codeplex for SharePoint? Codeplex
In extension to DaveM's answer, I found documentation about the templates here:
http://technet.microsoft.com/en-us/windowsserver/sharepoint/bb848090.aspx
Specifically, these were interesting:
- Bug Database TDM Datasheet (MS Word)
- Change Request Management TDM Datasheet (MS Word)
and this one for a more advanced setup:
- IT Team Workspace TDM Datasheet (MS Word) contains project management, bug tracking, and helpdesk (each also available separately).
I think I'll go with a combination of the first two. The latter seems too advanced for SP newbies and would be better suited to a much larger team.
Our team has used the MS SP bug tracking template on two projects. I would not consider the solution 'best of breed,' but it does work. You are able to add and remove fields as required, have a conversation with date stamps (using comments), and apply security (view/read/write). You can import and export the bug list to/from Excel.
Workflow can be added but it requires a developer (or a SP super user). The default configuration includes history tracking amd files attachments. As with any SP object, you can setup RSS feeds and e-mail notifications.
Given the choice, I would use a dedicated bug tracking package rather than the free solution offered by Microsoft. I haven't looked, but I'm sure that there are more complete bug tracking solutions that use SP as the back end.
SharePoint might answer your need as as simple ticket system.
However, I expect a bug tracker to be integrated with the source code (like if I comment a source change with "FIX bug #123", I want the ticket to be marked as "fixed" and be able to see the code diff).
Also, you don't have much flexibility around notifications, tracking time spent on a ticket, etc.
As such, I don't recommend SharePoint if you want to be serious about bug tracking.