Windows 10 doesn't shut down properly

I have visited tons of websites and watched dozens of Youtube videos, yet I can't find a solution to my problem.

I recently upgraded my laptop to Windows 10, and now it won't shutdown properly.

I have turned off fast startup and sleep mode from power options.

Here is what happens:

1. Start menu > Power > Shut down
2. It exits windows and apparently turns off (black screen)
3. The power lights are still on and my computer apparently doesn't shutdown.

This worked for me:

Device Manager/ System Devices/ Intel(R) Management Engine Interface

Then: right click properties and select driver (currently version 11.xxx), uninstall and OK.

Next reboot, check driver - should have rolled back to an earlier version, mine is 9.5

Try these tests:

Hold down the Windows key and tap R and type shutdown /s /t 5 in the Run field. Then tap the Enter key.

or

Run CMD window as admin (black menu with white text)

shutdown /s /t 5

These commands tell the machine to shutdown completely (bypassing hybrid shutdown) after a 5 second delay.

Does it work? Then use either of those to shutdown the computer.

You can also run shutdown /r /t 5 to restart the computer.

If you still cannot shut down, try to look for system errors using CMD as admin sfc /scannow

Or, try chkdsk c: /f out of CMD window as admin to possibly fix drive errors.