Why is the Windows standalone Slack app stuck at "reconnecting..."?

I prefer to run it outside the browser -- that way it has its own tab on the taskbar, as opposed to being 1 tab out of dozens in the browser. But since last Friday, it's been stuck on "reconnecting..." even after restarts.

How can I fix this? Getting the org to look for an alternative communication program is currently not an option.

Solution 1:

Most likely you need to clear your app settings. in the app click the top menu Help > Reset App Data

This did the trick for me. Note that all you will need to reconnect all accounts

Got this from http://www.cpierce.org/2015/09/slack-wont-open-or-you-need-to-clear-your-settings-from-a-computer/

Solution 2:

Just restarting the app also works for me. But the not-so-obvious part is that closing the windows does not close the app. you need to go to the hidden icons in system tray in the taskbar and close it from there too.