Smart UPS 2200 question

Solution 1:

If I'm not mistaken APC will actually provide support for the unit in the sense that one of their support engineers will help diagnose the problem based on the symptoms. I've used their "Chat Now" support feature for several UPS units that have long been out of support.

http://www.apc.com/support/index.cfm

Solution 2:

In my experience, a bad battery is usually detected by the UPS itself and it beeps on a regular basis until it either drives you insane, or you replace the battery. Is the unit under support from APC?

Solution 3:

The first step would be to do a battery test to see if the batteries could take a load. If that works fine, that the UPS is definitely bad. If the problem occurs again, then it could be either the UPS or battery. You would have to decide between replacing the battery, obtaining support from APC or just replacing the whole unit.

I have seen bad batteries not be detected by the UPS, but the result is always a complete outage when the input power fails.