Office 2013 uninstall hanging

I tried Office 2013, but now wish to uninstall it. I tried to uninstall it but it always hangs at step 2 out of 4. It uses no CPU and no disk activity. So basically it's just idle.

Does anyone have a solution to this problem?

Solution 1:

Solution

Microsoft provides an automated removal tool which should uninstall Office 2013 and remove any leftovers.

Automatic fix-it solution

1. Download and run this Microsoft Fix it package: http://go.microsoft.com/?linkid=9815935
2. Restart Windows when you're done.

Manual steps

In case you're unable to completely uninstall Office with the above method, try the following manual uninstall steps.

Step 1: Remove any remaining Windows Installer packages for the Office 2013 system

1. Use one of the following methods to open the Run dialog box.

   For Windows 7

   a. Click Start. Click All Programs, and then open the Accessories folder.

   b. Click Run.

   For Windows 8 or Windows 8.1

   a. Swipe in from the right edge of the screen, and then tap Search. If you are using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.

   b. In the Search box, type Run. In the search results, click Run to open it.

2. Type installer, and then click OK.

   Note This opens the %windir%\Installer folder.

3. On the View menu, click Choose Details.

4. Click to select the Subject check box, type 340 in the Width of selected column (in pixels) box, and then click OK.

   Note It may take several minutes for the subjects to appear next to each .msi file.

5. On the View menu, point to Sort By, and then click Subject.

6. If a User Account Control dialog box appears, click Allow to continue.

7. Locate each .msi file where the subject is "Microsoft Office 2013," right-click the .msi file, and then click Uninstall.

   Note The placeholder represents the name of the Office 2013 product.

Step 2: Stop the Office Source Engine service

1. Open the Run dialog box.

2. Type services.msc, and then click OK.

3. In the Services window, determine whether the Office Source Engine service is running. (If it is, "Started" will appear in the Status column.) If this service is running, right-click Office Source Engine, and then click Stop.

4. Close the Services window.

Step 3: Delete any remaining Office 2013 installation folders

1. Open the Run dialog box.

2. Type %CommonProgramFiles%\Microsoft Shared, and then click OK.

   Note On a computer that's running a 64-bit version of Windows, type %CommonProgramFiles(x86)%\Microsoft Shared, and then click OK.

3. If the following folders are present, delete them:

   • Office15
   • Source Engine
     
     

4. Open the Run dialog box.

5. Type %ProgramFiles%\Microsoft Office, and then click OK.

   Note On a computer that's running a 64-bit version of Windows, type %ProgramFiles(x86)%\Microsoft Office, and then click OK.

6. Delete the Office15 folder.

7. On the root folder of each hard disk, locate and then open the MSOCache folder. If you don't see this folder, follow these steps:

   a. Open Windows Explorer, and then on the Tools menu, click Folder Options.

   b. Click the View tab.

   c. In the Advanced settings pane, under Hidden files and folders, click Show hidden files and folders.

   d. Clear the Hide protected operating system files check box, and then click OK.

   • Open the All Users folder in the MSOCache folder, and then delete every folder that contains 0FF1CE}- text in the folder name.

     Note This text contains a 0 (zero) and a 1 for the letters "O" and "I."
     Example {90150000-001B-0409-0000-0000000FF1CE}-C

Step 4: Delete any remaining Office 2013 installation files

1. Open the Run dialog box.

2. Type %appdata%\microsoft\templates, and then click OK.

3. Delete the following files:

   • Normal.dotm
   • Welcome to Word.dotx
     
     

4. Open the Run dialog box.

5. Type %appdata%\microsoft\document building blocks, and then click OK.

6. Open the subfolder under the Document Building Blocks folder.

   Note The subfolder title will be a four-digit number that represents the language of the Microsoft Office suite.

7. Delete the building blocks.dotx file.

8. Exit all programs before you follow the rest of the steps.

Step 5: Delete the registry subkeys for the Office 2013 system

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows

Locate and then delete the Office 2013 registry subkeys if they are present. To do this, follow these steps:

1. Open the Run dialog box.

2. Type regedit, and then click OK.

3. Click the following registry subkey:

   HKEY_CURRENT_USER\Software\Microsoft\Office\15.0
   

4. On the File menu, click Export, type DeletedKey01, and then click Save.

5. On the Edit menu, click Delete, and then click Yes to confirm.

6. Repeat these steps (1 through 7) for each registry subkey in the following list. Change the name of the exported key by one for each subkey.

   Example: Type DeletedKey02 for the second key, type DeletedKey03 for the third key, and so on.

   Note In the following registry keys, the asterisk character (*) represents one or more characters in the subkey name.

32-bit versions of Windows

HKEY_CURRENT_USER\Software\Microsoft\Office\15.0
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads\*0FF1CE}-*
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\*0FF1CE*
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Upgrade Codes\*F01FEC
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\*F01FEC
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ose
HKEY_CLASSES_ROOT\Installer\Features\*F01FEC
HKEY_CLASSES_ROOT\Installer\Products\*F01FEC
HKEY_CLASSES_ROOT\Installer\UpgradeCodes\*F01FEC
HKEY_CLASSES_ROOT\Installer\Win32Assemblies\*Office15*

64-bit versions of Windows

HKEY_CURRENT_USER\Software\Microsoft\Office\15.0
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\15.0
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Delivery\SourceEngine\Downloads\*0FF1CE}-*
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\*0FF1CE*
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ose
HKEY_CLASSES_ROOT\Installer\Features\*F01FEC
HKEY_CLASSES_ROOT\Installer\Products\*F01FEC
HKEY_CLASSES_ROOT\Installer\UpgradeCodes\*F01FEC
HKEY_CLASSES_ROOT\Installer\Win32Asemblies\*Office15*

Also delete the following registry subkeys:

1. Locate one of the following subkeys, depending on the version of Windows that you're running:

   • 32-bit: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
   • 64-bit: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall
     
     

2. On the File menu, click Export, type UninstallKey01, and then click Save.

3. Under the Uninstall subkey that you located in step 1, click each subkey, and then determine whether the subkey has the following value assigned to it:

   • Name: UninstallString

   • Data: file_name path\Office Setup Controller\Setup.exe path

     Note In this example, file_name is a placeholder for the name of an installation program, and path is a placeholder for the file path.

4. If the subkey contains the name and the data that are described in step 3, click Delete on the Edit menu. Otherwise, go to step 5.

5. Repeat steps 3 and 4 until you locate and then delete every subkey that matches the name and the data that are described in step 3.

6. Close Registry Editor.

_{Source: How to uninstall Office 2013 or Office 365}