Mac App Store app can't be uninstalled, won't finish installing
So I went to download and install McSolitaire thinking it might be a fun game. Well, something went wrong during the install process. Now I've got a half-downloaded app in my Applications and the Purchases tab encourages me to re-install it, noting in red that an error has occurred
. Deleting the app from Applications and returning to the App Store causes the app to reappear in Applications, still with the small slider indicating still copying
.
At this point I just want it to be installed or gone. I don't really care if I play Solitaire using the app.
What do I do now?
Some screenshots for the discerningly minded:
and
Clicking install says:
and below that ...
Solution 1:
Seems to me you should contact apple support.
I can think of several diagnostics here.
- Is it apple ID specific?
- Is your DNS servers having trouble or not local enough so apple knows where you are and which CDN node to use? Make sure you use the ones from your ISP.
- Lastly, you may want to test with another user account, and make sure the app store functions correctly there.
- If you can get away with it, does it work in Safe Mode? (holding down shift at boot)
- When you run a traceroute, is the latency really high? What about speed?
- What OS are you using? Snow Leopard, Lion or Mountain Lion. Mountain Lion probably has a much more integrated app store, and it might work better for you. (major surgery though.)
Solution 2:
I am unable to reproduce the issue... I installed the app just fine from the App Store on my mac.
I would say, cancel the install from the App Store and just download the app directly from the developer. You can just copy the app to your Applications folder.
Try this:
- Quit the App Store
- Open the Applications folder (CommandA in the Finder), locate McSolitaire, and delete it. (CommandDelete or drag to the Trash).
- Go to your home directory (CommandShiftH in the Finder) and go to the App Store cache folder (CommandShiftG, then enter:
Library/Caches/com.apple.appstore/
) - Select all the files and delete (CommandDelete or drag to the Trash)
- Reopen the App Store and see if the error still appears.
- Download the app directly from the developer and install it by dragging out of the Disk Image and into the Applications folder.