Solution 1:

Here's another way to look at it. You can also recast the equation as follows, without cancelling anything or multiplying or dividing by anything which might be zero: $$0=\frac {x-4}{x-1}-\left(\frac {1-4}{x-1}\right)=\frac {x-1}{x-1} $$Now do you see what is going on?

Solution 2:

The trainer is right, there is no solution. Your approach of crossing the equations has an implicit demand that the denominators are nonzero, so your approach should show there are no solutions as well.

Solution 3:

If you use $ x=1 $ you get $ 1-1=0 $ on the denominator, which gives you a division by zero. And since that's the only value that gets an equality on both sides of the equation, it shows that there's no solution.