WD My Cloud very slow

I just bought a WD My Cloud 3 TB, connected it to my modem and connected 6 devices to it.
Currently I am getting very slow response times, 0.5 - 3 seconds while browsing the files. (and it is empty) My file writing speed seems to be 15 MB/s max.

Is this normal or am I doing something wrong?

Solution 1:

WD My Cloud is a piece of shi.... slow and unreliable + they want you to use their app which is basically a WD skinned finder. I'm very very disappointed. my speed limit with the disk is 10-15mb/sec over wifi while it is the speed I have while downloading from the internet through wifi on my mac book pro... the disk is slower than internet...

ANSWER WHY IT IS SLOW

WD My Cloud is slow because it is connected on a 100 mbps LAN network which means the max transfer speed is 100/8 -> 12.5 MO/sec you can know if your WD My Cloud is on a 100 Mbits or a 1 Gbits network by looking at the led next to the RJ45 plug. If it's orange, it's 100 Mbits that you have. if it's green it's 1Gbits. What you want is a 1Gbits LAN network -> get a better router...

Solution 2:

Good day everyone:-) I too have been experiencing very slow response times while browsing files on my 4TB Cloud. I am running a Docsis 3.0 modem with 1000kbps USB although it is not connected trough USB but rather though TCPI. My OS is win 7 64 bit.

Contacted WD and was given this page to run a scan on my 4tb my-cloud to diagnose issues that might be the cause of this problem. http://support.wd.com/product/download.asp?groupid=904&lang=en Have this ready before calling WD as to speed up the process. For WIN 7 64 bit in the box on the right where it says Knowledge Base Enter keyword, phrase, answer ID, or PID? Enter 940. If you have a different model and or OS ask WD Tech and they will give you the correct code to enter. I will post results after test is complete. Hope this helps you. God Bless