Exchange 2010 junk filter not working

User report that blocking senders entire domain / single email address not working in Outlook2010. I've checked their filter and the settings look correct. I can still see the email coming into their inbox and not going to Junk folder.

I've logged into webmail and tried blocking my personal email using the junk email folder for the entire hotmail.com domain. It doesn't work and email are still going into my inbox.

I logged onto exchange 2010 and check the hub transport and transport rules, there is no settings related to junk mail.

I believe we have a TMG / edge.

Solution 1:

Assuming there isn't a GPO being set...

Check ALL of the junk mail settings in Outlook, not Exchange. Exchange doesn't have any settings within the EMC for an individual mailboxes junk mail.

and:

Then check and make sure they aren't in your Safe Senders accidentally, and check any rules setup to make sure there isn't a rule triggered that overrides the junk mail settings.

Beyond that there are a few KB articles that may or may not be applicable to you:

http://support.microsoft.com/kb/2447034

https://support.microsoft.com/kb/872976