Has Apple any policy for dead/stuck pixel in MacBook Pro Retina
I recently purchased a MacBook Pro with Retina display. I always struggled with different kind of problems when I was an owner of other laptops like ASUS, HP, DELL, etc. I wanted something more reliable.
The new MacBook Pro made me very happy until I noticed a stuck green pixel in the middle of the screen. It showed up 2 weeks after I received my MacBook. My problems start like before with other laptops...
Anyway, I have an appointment at the nearest genius bar but my guess is that they will do nothing for one dead pixel.
So my question is : Is there any Apple worldwide policy for dead/stuck pixels ? What I should be aware of before my appointment to help me with the eventual MacBook replacement ?
I tried to fix it with a different methods that you can find on Internet with no results.
P.S. MacBook was purchased online and the appointment is in one of Paris genius bar.
Solution 1:
My guess is that it would be covered under AppleCare. They may opt to either fix it or replace it. But I'm not 100% certain.
Solution 2:
I've replaced an iPhone, and a MacBook with dead pixels, they they swapped both on the spot.
It doesn't matter where you buy them from, as long as they are under warranty they will fix/replace them for you.
I would recommend that you either clone your drive with carbon copy cloner, or at least ensure you have an up to date time machine backup in case they are unable to swap the SSD over for you if they do offer to replace it on your visit.
Solution 3:
Mine had a single dead pixel after the 14 day period. They replaced the screen no questions asked. Had it leave it over night due them not having the parts.