What does "latter" refer to? and How the last part of the sentence?

https://www.bbc.com/future/article/20171108-the-uncertain-future-of-handwriting

She explains that two of the most common arguments she hears from detractors regarding the decline of handwriting is that not protecting it will result in a “loss of history” and a “loss of personal touch”.

On the former she counters that 95% of handwritten manuscripts can’t be read by the average person anyway – “that’s why we have paleographers,” she explains, paleography being the study of ancient styles of writing – while the latter refers to the warm associations we give to handwritten personal notes, such as thank-you cards.

I just find it difficult to understand the last part of the sentence here, and how the "latter" works. Thank you for help!

Former and latter refer to the first and the last of two previously mentioned things. I have put them in bold in the more complete quotation below and identified them {so}.

“She explains that two of the most common arguments she hears from detractors regarding the decline of handwriting is that not protecting it will result in a “loss of history” and a “loss of personal touch”.

On the former {the loss of history} she counters that 95% of handwritten manuscripts can’t be read by the average person anyway – “that’s why we have paleographers,” she explains, paleography being the study of ancient styles of writing – while the latter {loss of personal touch} refers to the warm associations we give to handwritten personal notes, such as thank-you cards.”