How do I make my account able to download "Mature"-rated games?

I have three accounts on my XBox (now it's two). The problem is the main account that I use is not the one that was made first, so when I go to download "Mature" demos it says that "this account is not permitted to download content with this rating". I can download stuff that is rated "Teen".

I have already gone to the settings and changed it to "Adult" but it still gives me the error. I have even deleted the account that was made first and it still won't allow me to.

How do I make my account able to download "Mature"-rated games?


If you are over 18 and want to promote your account to an adult account, read the support article on how to promote an Xbox LIVE child account to an adult account

This only works if your age according to the date of birth entered when the account was first created is over 18 (or whatever the legal adult age is where you live). If you entered the wrong date of birth, you have to create a new account.


My XBox Live Account thinks I'm still 16 and I can still download "M" rated content. This is the way I do it:

For DLC's like AC:Brotherhood:

  1. Put game disc in console
  2. Launch game
  3. At the menu go to "extras"/"dlc"
  4. When the DLC list is loaded press the button that opens the guide window to view DLC's while still in-game ("x" for ex.)
  5. Select the content you wish to download.
  6. On the following window, select "download" and press the "a" button.
  7. After the download is complete, you will now have your content.

For game demos and other non-DLC items, you must use a Kinect.

  1. Using ONLY voice commands; locate the content you wish to download.
  2. Once there, open the download window to confirm your download (again, ONLY using voice commands!)
  3. Finally, using your hand, select "download" and it should work.