Windows Store says my PC isn't connected to the internet

Running

WSReset.exe

worked for me.

Simply go to bottom left corner and right click.

Select search and type WSReset, the app will show up on the left.

Click this to run it and my store began working again.


I've had this problem a few times, and I found two solutions that always worked for me.

  • Download and run these two Diagnostics Troubleshooting Wizards: apps.diagcab and microsoftaccounts.diagcab (via askvg.com) (both are safe downloads from microsoft).
  • Run WSReset.exe -|- press Windows logo+S (or swipe in from bottom-right corner and tap/click "Search"), search for wsreset, right-click or press and hold on "wsreset", and select "Run as Administrator".

You should also check if the system time is correct. A lot of websites have trouble connecting if this isn't set to the right time. The best thing would be to set it to automatically synchronize with a time server, if this isn't already the case.

  1. Go to the "PC Settings" app
  2. "Time and language" --> "Date and time"
  3. Make sure "Set time automatically" is set to "On"
  4. Set the correct time zone and make sure "Adjust for daylight saving time automatically" is set to "On".