How do I cancel Xbox LIVE automatic renewal online?

Solution 1:

I've been trying to do this for weeks and I set myself a rule that I wouldn't call CS nor cancel my DD. As a UK user the "Automatic Renewal:" status isn't a link:

Automatic renewal: <span id="ctl00_ctl00_MainContent_MainContent_AutomaticRenewalStatus">ON</span>

It's ridiculously simple to turn it on, but turning it off the same way is deliberately impossible.

Edit: http://forums.xbox.com/9/31086471/ShowPost.aspx#31086471 (FAQ & Guide - How to turn Automatic Renewal OFF Please read) contains the gem "Note: The Auto Renewal ON/OFF feature was removed from all markets except USA, Germany, Taiwan and Japan on the 18th of February 2010." Wonder why..?

Solution 2:

Contrary to what other sites may tell you when Googling around, yes you can cancel your Xbox Live membership renewal without calling customer support. It's actually really tricky with non-obvious links apparently intended to confound and upset.

After messing around on the Xbox.com website, you may stumble upon the My Account pages (note: US link). In there is a "Membership Level" section which does have an option to disable renewal. It may be a tiny text link that says "Automatic Renewal: ON", where the word ON is the link.

You should then end up on a page that doesn't look like it's intended for cancelling your renewal at all, but if you scroll down you should find a "Next" button near the bottom. Hit next through like 3 similar pages - all of which are trying to tell you about all the features you are missing out on by cancelling your membership - until you finally get to the part that actually lets you cancel.

I'd have a better description and some screenshots for you, but I already cancelled mine (through this process) so I can't see the exact pages.

Solution 3:

If you log in to Xbox.com and go to your "My Account" page, there is a "Membership Level" section. It's in there that you can control your billing by enabling or disabling your monthly renewal.