What's your favorite ticketing system? [closed]

Solution 1:

Request Tracker all the way.

The dependencies aren't nearly as much of an issue as they used to be, as long as you don't care about having the absolutely latest version. On RHEL5 systems, you just configure your system to use EPEL and run "yum install rt3". On Ubuntu, it's something more like "apt-get install request-tracker3.6", but "apt-cache search request-tracker rt3" will give you a list of all the related packages.

Yes, both of those options pull in a whole lot of perl modules, but so? There's somebody else who's already built them and is worrying about keeping them current.

Solution 2:

We use "RT: Request Tracker" by Best Practical. I'm 99% sure it's open source, but you've already used it, so you should know what it's capable of.