Keynote, Pages and Numbers all quit unexpectedly
Today Keynote, Pages and Numbers all quit unexpectedly right after being launched. I only have time to see the "Select a document / New document" window for a second before the apps crash, leaving me with a Problem Report.
Yesterday I was using Pages and Keynote and they worked fine. I can't think of anything I did since then that could have caused this problem.
I'm running macOS 11.2.3 on a MacBook Air M1 and have the latest versions of the apps.
Below are parts of the log of the Keynote crash:
Process: Keynote [801]
Path: /Applications/Keynote.app/Contents/MacOS/Keynote
Identifier: com.apple.iWork.Keynote
Version: 11.1 (7031.0.102)
Build Info: Keynote-7031000102000000~2 (1A104)
App Item ID: 409183694
App External ID: 842170568
Code Type: ARM-64 (Native)
Parent Process: ??? [1]
Responsible: Keynote [801]
User ID: 501
Date/Time: 2021-06-08 23:58:57.257 +0200
OS Version: macOS 11.2.3 (20D91)
Report Version: 12
Anonymous UUID: A43F48F6-B303-2BA9-9E6F-D2DDB0D3D4D6
Time Awake Since Boot: 1200 seconds
System Integrity Protection: enabled
Crashed Thread: 2 Dispatch queue: com.apple.CoreText.fontdescriptorMatching
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: EXC_ARM_BREAKPOINT at 0x00000001a51407bc (brk 1)
Exception Note: EXC_CORPSE_NOTIFY
Termination Signal: Trace/BPT trap: 5
Termination Reason: Namespace SIGNAL, Code 0x5
Terminating Process: exc handler [801]
Application Specific Backtrace 1:
0 CoreFoundation 0x00000001a2646320 __exceptionPreprocess + 240
1 libobjc.A.dylib 0x00000001a2374c04 objc_exception_throw + 60
2 CoreFoundation 0x00000001a270d064 -[__NSCFString characterAtIndex:].cold.1 + 0
3 CoreFoundation 0x00000001a270d30c -[__NSCFBoolean compare:].cold.1 + 0
4 CoreFoundation 0x00000001a259ec10 -[__NSCFNumber objCType] + 0
5 CoreFoundation 0x00000001a259ea10 -[__NSCFNumber isEqualToNumber:] + 32
6 CoreText 0x00000001a3c421f0 +[FontAssetDownloadManager filterIncompatibleAsset:] + 832
7 CoreText 0x00000001a3c425cc +[FontAssetDownloadManager availableMobileAssetsWithOptions:error:] + 848
8 CoreText 0x00000001a3c42b2c +[FontAssetDownloadManager availableMobileAssetsWithOptions:manager:error:] + 76
9 CoreText 0x00000001a3c40a68 -[FontAssetDownloadManager mobileAssetsForUnmatched:] + 148
10 CoreText 0x00000001a3c40790 -[FontAssetDownloadManager downloadFontAssets] + 84
11 CoreText 0x00000001a3c44f94 __CTFontDescriptorMatchFontDescriptorsWithProgressHandler_block_invoke + 36
12 libdispatch.dylib 0x00000001a231f8bc _dispatch_call_block_and_release + 32
13 libdispatch.dylib 0x00000001a2321420 _dispatch_client_callout + 20
14 libdispatch.dylib 0x00000001a232877c _dispatch_lane_serial_drain + 580
15 libdispatch.dylib 0x00000001a23292cc _dispatch_lane_invoke + 408
16 libdispatch.dylib 0x00000001a23333fc _dispatch_workloop_worker_thread + 708
17 libsystem_pthread.dylib 0x00000001a24ca060 _pthread_wqthread + 276
18 libsystem_pthread.dylib 0x00000001a24c8d94 start_wqthread + 8
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00000001a2494ce8 mach_msg_trap + 8
1 libsystem_kernel.dylib 0x00000001a2495098 mach_msg + 76
2 com.apple.CoreFoundation 0x00000001a25c8e98 __CFRunLoopServiceMachPort + 380
3 com.apple.CoreFoundation 0x00000001a25c736c __CFRunLoopRun + 1216
4 com.apple.CoreFoundation 0x00000001a25c6740 CFRunLoopRunSpecific + 600
5 com.apple.HIToolbox 0x00000001aa0eb5c4 RunCurrentEventLoopInMode + 292
6 com.apple.HIToolbox 0x00000001aa0eb3f4 ReceiveNextEventCommon + 688
7 com.apple.HIToolbox 0x00000001aa0eb124 _BlockUntilNextEventMatchingListInModeWithFilter + 76
8 com.apple.AppKit 0x00000001a4da082c _DPSNextEvent + 868
9 com.apple.AppKit 0x00000001a4d9f1ac -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1312
10 com.apple.AppKit 0x00000001a4d91060 -[NSApplication run] + 600
11 com.apple.AppKit 0x00000001a4d62804 NSApplicationMain + 1064
12 libdyld.dylib 0x00000001a24e9f34 start + 4
Thread 1:
0 libsystem_pthread.dylib 0x00000001a24c8d8c start_wqthread + 0
Thread 2 Crashed:: Dispatch queue: com.apple.CoreText.fontdescriptorMatching
0 com.apple.AppKit 0x00000001a51407bc -[NSApplication _crashOnException:] + 372
1 com.apple.AppKit 0x00000001a51407b4 -[NSApplication _crashOnException:] + 364
2 com.apple.AppKit 0x00000001a51404a0 -[NSApplication reportException:] + 588
3 com.apple.AppKit 0x00000001a51f12fc uncaughtErrorProc + 156
4 com.apple.CoreFoundation 0x00000001a26cd654 __handleUncaughtException + 676
5 libobjc.A.dylib 0x00000001a23776bc _objc_terminate() + 132
6 libc++abi.dylib 0x00000001a248d0e0 std::__terminate(void (*)()) + 20
7 libc++abi.dylib 0x00000001a248d06c std::terminate() + 44
8 libdispatch.dylib 0x00000001a2321434 _dispatch_client_callout + 40
9 libdispatch.dylib 0x00000001a232877c _dispatch_lane_serial_drain + 580
10 libdispatch.dylib 0x00000001a23292cc _dispatch_lane_invoke + 408
11 libdispatch.dylib 0x00000001a23333fc _dispatch_workloop_worker_thread + 708
12 libsystem_pthread.dylib 0x00000001a24ca060 _pthread_wqthread + 276
13 libsystem_pthread.dylib 0x00000001a24c8d94 start_wqthread + 8
Thread 3:
0 libsystem_pthread.dylib 0x00000001a24c8d8c start_wqthread + 0
Thread 4:
0 libsystem_pthread.dylib 0x00000001a24c8d8c start_wqthread + 0
Thread 5:
0 libsystem_pthread.dylib 0x00000001a24c8d8c start_wqthread + 0
Thread 6:
0 libsystem_pthread.dylib 0x00000001a24c8d8c start_wqthread + 0
Thread 7:
0 libsystem_pthread.dylib 0x00000001a24c8d8c start_wqthread + 0
Thread 8:: Dispatch queue: TSAFontResourceRequest.Network
0 libsystem_kernel.dylib 0x00000001a2494d3c semaphore_timedwait_trap + 8
1 libdispatch.dylib 0x00000001a2321a08 _dispatch_sema4_timedwait + 68
2 libdispatch.dylib 0x00000001a2322018 _dispatch_semaphore_wait_slow + 76
3 com.apple.iWork.TSApplication 0x0000000107f542c4 0x107a28000 + 5423812
4 libdispatch.dylib 0x00000001a231f8bc _dispatch_call_block_and_release + 32
5 libdispatch.dylib 0x00000001a2321420 _dispatch_client_callout + 20
6 libdispatch.dylib 0x00000001a232877c _dispatch_lane_serial_drain + 580
7 libdispatch.dylib 0x00000001a23292cc _dispatch_lane_invoke + 408
8 libdispatch.dylib 0x00000001a23333fc _dispatch_workloop_worker_thread + 708
9 libsystem_pthread.dylib 0x00000001a24ca060 _pthread_wqthread + 276
10 libsystem_pthread.dylib 0x00000001a24c8d94 start_wqthread + 8
Thread 9:
0 libsystem_pthread.dylib 0x00000001a24c8d8c start_wqthread + 0
Thread 10:
0 libsystem_pthread.dylib 0x00000001a24c8d8c start_wqthread + 0
Thread 11:
0 libsystem_pthread.dylib 0x00000001a24c8d8c start_wqthread + 0
Thread 12:
0 libsystem_pthread.dylib 0x00000001a24c8d8c start_wqthread + 0
Thread 13:: com.apple.NSEventThread
0 libsystem_kernel.dylib 0x00000001a2494ce8 mach_msg_trap + 8
1 libsystem_kernel.dylib 0x00000001a2495098 mach_msg + 76
2 com.apple.CoreFoundation 0x00000001a25c8e98 __CFRunLoopServiceMachPort + 380
3 com.apple.CoreFoundation 0x00000001a25c736c __CFRunLoopRun + 1216
4 com.apple.CoreFoundation 0x00000001a25c6740 CFRunLoopRunSpecific + 600
5 com.apple.AppKit 0x00000001a4f20864 _NSEventThread + 216
6 libsystem_pthread.dylib 0x00000001a24ce06c _pthread_start + 320
7 libsystem_pthread.dylib 0x00000001a24c8da0 thread_start + 8
Thread 2 crashed with ARM Thread State (64-bit):
x0: 0x000000014f513000 x1: 0x000000016d32dc20 x2: 0x0000000000000003 x3: 0x000000014f513600
x4: 0x0000000000000191 x5: 0x000000016d32db68 x6: 0x0000000000000004 x7: 0x0000000000000005
x8: 0x00000002026fa000 x9: 0x86908faffae700e5 x10: 0x0000000000000001 x11: 0x000000014f513791
x12: 0x0000000000000001 x13: 0x0000000000000001 x14: 0x00000000fca02400 x15: 0x0000000000000002
x16: 0x0000000000000038 x17: 0x000000016d32df42 x18: 0x0000000000000000 x19: 0x00006000033a6fa0
x20: 0x00000001f889b562 x21: 0x00006000034cb380 x22: 0x00000001f8896000 x23: 0x000000020c768000
x24: 0x00006000033a6100 x25: 0x0000600003a84140 x26: 0x00000001f8896cb2 x27: 0x00000001f8898518
x28: 0x00000001a29cc90c fp: 0x000000016d32e620 lr: 0x171d8001a51407b4
sp: 0x000000016d32e5d0 pc: 0x00000001a51407bc cpsr: 0x60001000
far: 0x00000002026fad50 esr: 0xf2000001
...
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 1
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 30221
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=1.0G resident=0K(0%) swapped_out_or_unallocated=1.0G(100%)
Writable regions: Total=1.6G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=1.6G(100%)
VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Accelerate framework 256K 2
Activity Tracing 256K 1
CG backing stores 3264K 6
CG image 64K 1
CG raster data 7936K 215
CoreAnimation 96K 6
CoreGraphics 16K 1
CoreUI image data 1040K 7
Foundation 48K 2
Kernel Alloc Once 32K 1
MALLOC 286.4M 53
MALLOC guard page 192K 10
MALLOC_MEDIUM (reserved) 952.0M 8 reserved VM address space (unallocated)
MALLOC_NANO (reserved) 384.0M 1 reserved VM address space (unallocated)
SQLite page cache 64K 1
STACK GUARD 56.2M 14
Stack 14.9M 14
VM_ALLOCATE 1296K 24
__AUTH 1403K 328
__AUTH_CONST 20.3M 543
__CTF 759 1
__DATA 23.0M 554
__DATA_CONST 23.1M 558
__DATA_DIRTY 2364K 263
__FONT_DATA 4K 1
__LINKEDIT 492.9M 26
__OBJC_CONST 3859K 311
__OBJC_RO 64.5M 1
__OBJC_RW 2544K 1
__TEXT 551.4M 582
__UNICODE 588K 1
mapped file 374.5M 128
shared memory 80K 5
=========== ======= =======
TOTAL 3.2G 3670
TOTAL, minus reserved VM space 1.9G 3670
Model: MacBookAir10,1, BootROM 6723.81.1, proc 8:4:4 processors, 16 GB, SMC
Graphics: kHW_AppleM1Item, Apple M1, spdisplays_builtin
Memory Module: lp_ddr4
AirPort: spairport_wireless_card_type_airport_extreme, wl0: Dec 31 2020 21:39:03 version 18.20.222.20.7.8.104 FWID 01-1b2645bc
Bluetooth: Version 8.0.3d9, 3 services, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB 3.1 Bus
USB Device: USB 3.1 Bus
Thunderbolt Bus: MacBook Air, Apple Inc.
Thunderbolt Bus: MacBook Air, Apple Inc.
Solution 1:
This crash signature suggests that you may have one or more corrupted fonts installed. Try restoring the standard system fonts.
- Open
/Applications/Font Book. - Choose
File > Restore Standard Fonts.... - Press 'Proceed'.
- Restart your Mac. (This is not strictly necessary in many cases, but it's possible that some resident framework could be holding on to a memory-mapped font, and restarting will eliminate that possibility.)