Troubleshooting the Microsoft generic USB HID drivers
Well, solved it myself. The problem had nothing to do in the end with the fact I am on an ASUS motherboard, it stemmed from the fact that I had MotionJoy drivers installed for using a Playstation 3 controller over USB. That works fine, however, the MotionJoy driver package also contains drivers for internal and USB bluetooth dongles, and Windows randomly decided to use the MotionJoy drivers for my mouse and keyboards USB receiver.
I solved it by going to the Control Panel -> Devices and Printers. Under the 'Unknown Devices' heading there was the USB receiver. Right click -> Properties -> Hardware -> Select HID Compliant Device -> Properties -> Under the General Tab, Change Settings -> Driver Tab, click Uninstall Driver, and check Delete this driver. Click OK, and restart the system.
Let me restate, this is only applicable if your USB mouse or keyboard is not working, and you have the MotionJoy drivers installed on your system. I didn't look for a workaround, because I do not use my PS3 controller on the computer anymore.
Just thought I would pass this on, especially since I think this is an issue that is really not necessarily dependent on the hardware type, and/or the the HID drivers. It is just a guess but I am thinking that it may be a combination of anti-virus/malware software people run that is possibly corrupting the drivers and or services for HID touchpads and or HID mouse.
I have an Asus g73sw laptop running Windows 7. Uninstalling all USB drivers in the Device Manager and then clicking Check for hardware changes, worked but only for a little while. Here is what did work:
Click:
- Start
- Run
- Type:
msconfig - On the General Tab, click Diagnostic Startup
- then click Selective startup, choose only Load system services and clear the check marks from Load startup Items and Use Original Boot configuration
- Click Apply, and when it prompts to restart computer now? click yes
- After the computer reboots, log in of course and try out your USB mouse
- Mine worked at this point; I hope this works for you too!
- Repeat steps 1 through 3. Once there put all the check marks back and then select Normal startup, click apply and yes to restart computer
- Try your USB mouse again - it should be working with "refreshed" HID drivers
Hope this works for you! The only thing I can think of is that sometimes updates may break the HID USB Hubs and HID compliant device drivers, or some service is interfering with the load order. I can't tell you exactly why this works, I just know that today I gave my USB, Mouse and Synaptics Touchpad a SERIOUS gaming workout, complete with frequent boots and device removal today and I have had ZERO problems for a straight 8 hours or more!
No reinstalling, mouse, driver, OS, regedit, Fix It, nothing - just the method above FINALLY resolved my "disappearing", code 10 code 43, device not recognized, driver failed to install mouse issues.
Msconfig is very powerful so use with caution. If you don't know what it is, read this:
http://support.microsoft.com/kb/310560