Was my PS4 hacked or my account stolen? [closed]

ps4

My PS4 is at home, I have no way of getting into contact with it. I'm not sure if my PS4 was hacked or if someone took over my account. Someone bought about $200 worth of stuff from my account and I don't know if it was a hack or not. Nobody has my login and even if someone did try to log in, won't I see it if someone is trying to access it if I have the 2-step verification thing? I'm not sure what to do, I already filed a police report just in case, once I get back into the building. Someone help!


Solution 1:

Luckily, there are several tutorials on what to do if your Playstation account is compromised.

From PS4Home:

  • Change your Playstation network password immediately
  • Enable Two-factor authentication
  • Contact your bank to reverse current charges and prevent future charges from Sony
  • If possible, use the PS4's remote play function (requires app download) to the hacker's console and deactivate it as the primary user
  • Alternatively, contact Sony customer support to have them rescind the the hacker's status as the primary user of your account for you
  • File a police report on the incident

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