Sharepoint for trouble ticket tracking? [closed]

Our main Help Desk (servicing some 50,000 users) is investigating whether to move their main problem tracking system onto a customized Sharepoint application. They are currently using a 7-year-old BMC Remedy system.

Does anyone have experience using Sharepoint for ticketing? Are there any good Sharepoint apps for Help Desks that we should look into?

There is a Helpdesk Template for Sharepoint put out by Microsoft. It's an administrator template, which means it takes an administrator on the Sharepoint server to install. The instructions are on that page, and are pretty straightforward.

Personally I'm not in love with how it looks, but that can be customized if you have someone well versed at Sharepoint. Functionally it's pretty good. My company has 35 employees and I get the feeling it's intended for a much larger user base. I'd be curious to hear how it works with 50K users.

I don't have any specific tips for this, other than that SharePoint seems to be overused as a catch-all, do-everything centralized system. If you're servicing that many users, it's probably better to find yourself a dedicated, modern tracking system. Less duct tape, less trouble.

Where I work we use FogBugz; very clean, easy to use, no clutter. There's many, many others out there - free and commercial. (Perhaps people could leave recommendations for non-SharePoint solutions as a comment to this answer?)

Sharepoint works pretty well as a tracking system actaully. WSSDemo.com has several templates (i.e. Help Desk, Knowledge Base, Inventory Tracking) that you could build from as well.