How to leave product feedback on macOS? [duplicate]
Solution 1:
The fastest way is on twitter and the support webpage and iOS app. The old bug reporter and feedback mechanisms are there too, but the analogous fast and human interaction method of support is to ping Apple’s customer support and relations staff directly.
I find asking for guidance and training works better than ranting about how awful a bug is, but I’ve seen both get really professional guidance and started using that over the traditional Genius Bar and Apple support pages. Also, often I just didn’t realize how to do something and they’ve been forthcoming when what I face is legitimately a design decision where I need to offer feedback on my use case and why their design decision wasn’t optimal for me. Same with bugs, support can and will escalate to engineering if you don’t have another support path in place as a developer or business partner.
If it’s a bug, you’ll want to bring reproducible steps or ask how to collect the logs they need to analyze the failure. They will steer you to the appropriate avenue whether it’s understnading the feature or asking for traditional feedback or working with AppleCare support to isolate the issue.
I always start with support, then go where they direct:
- https://support.apple.com/
- https://twitter.com/AppleSupport
- https://itunes.apple.com/us/app/apple-support/id1130498044
Some of those links are in the support pane of About this Mac as well if you prefer to click something from apple directly. The iOS support app is really nice as well, in my experience. It integrates with iMessage and call back quite effortlessly.
Solution 2:
Apple hosts a dedicated webpage on its website to share product feedback:
- Product Feedback - Apple
Use the above link to share general product feedback with Apple regarding various hardware and software products.
If that doesn't suffice your need, and you'd like to either report bug(s) or request new feature(s), you can do so via dedicated bug reporter here:
- Apple Bug Reporter
You'll need to log in with an Apple ID to do so.
Bug Reporter is preferred, as the concern will be directed to the relevant product team, and you'll most likely get a feedback regarding the status from them.
Also, a new feature request or a bug fix is most likely to happen, contingent to the number of unique bug reports filed. So, Bug Reporter is preferred over Product feedback page.
Filing a bug report is termed as filing a Radar in Apple.
P.S.: There's an official webpage outlining recommended best practises when sharing product feedback and bug reports with Apple. The same can be accessed here:
- Bug Reporting - Apple Developer