Candy Crush Saga - Spinner wheel

A similar question was asked about the jackpot before and my answer remains the same.

The wheel is fixed. It is not 1/8 chance because if it is then no one would complain about not hitting it after years of playing. People have won it before, you can see videos of it on youtube.

Support isn't lying to you when they say it's a game of chance. Of course it is a game of chance but what % of a chance?? I can tell you right now it is not 1/8. There is no need for a source because we have real playing time data. You played for 3 years and not hitting it once, me playing it for possibly longer than you(forgot when I started playing) and not hitting it once. The chance of hitting it is really really really low, that's all it matters but it is possible mathematically since the chance is bigger than 0. We have proof of this on youtube.

I have made it thru 3000+ levels and I spin that wheel every day just like you but still no luck. Think of it as winning the lotto, almost impossible