Unable to log into Pokemon Go on mobile data but can on wifi [duplicate]

This is only since the new update 0.37.0

I have been playing since the game came out in the UK and have got a Moto G phone

I log on using google accounts. I dont really want to start again as I have 104 different pokemon.

I can play fine on wifi, but can not connect on my mobile data. I have uninstalled the app and then reinstalled it, it didn't work, I logged in and out a few times to test it, and then I restarted my phone and the same thing again, the bar loads 1 bar and then comes up saying sign out.

Solution 1:

Exact same issue here, and I am also using Moto G too.

I've put the issue into Niantic's online bug submission but I reckon that will lead to a long wait for answers.

ANSWER - confirmed on my Moto G

Settings > Data Usage

In the 'App Usage' section, click on Pokemon Go and ensure that 'Restrict app background data' is set to OFF (slider should be grey)

Do the same for 'Google Services' and 'Google Play Store'

All three of these apps should be unrestricted.

Now PoGo should work on Mobile Data...turn off Wi-Fi to test.

Solution 2:

In addition to момокоs answer (i am not allowed to add comments yet), check the apps permissions on your phone. Since Android 5 i think you are able to block some/all of them. Maybe you disabled something needed by default.