Can't load a specific webpage using Chrome or Safari while logged in, but they work on other account and Firefox also works
I'm trying to access The Guardian's website, and I get errors with both Safari and Chrome.
In Safari:
Safari Can't Open the Page
Safari can't open the page "https://www.theguardian.com" because Safari can't establish a secure connection to the server "www.theguardian.com".
In Chrome:
Your connection is not private
Attackers might be trying to steal your information from theguardian.com (for example, passwords, messages or credit cards). NET::ERR_CERT_REVOKED
EDIT: The problem appears to have morphed somewhat in Safari, and I've found the same issue with Kinja. Now, instead of it refusing to load the page, it loads a page that looks like this:
Both sites appear to have certificates issued by GlobalSign Organization Validation CA, and both have the error "This certificate has an invalid issuer".
When I use Safari on my wife's user account or use Firefox on my own account, the website loads fine. How can I fix my browsers on my user account such that they also successfully load the website?
So far, I've unsuccessfully tried:
- In Safari, going to Preferences > Privacy, clicking 'Manage Website Data…' and deleting everything.
- Going into Keychain Access and resetting my login keychain to the default.
- Deleting the Safari-relevant folders in
~/Caches.
Neither fixes the problem, but the problem is not present on other user accounts, so I don't think it can be a system-level issue.
Solution 1:
So, after an evening of poking at the situation and trying to work out what's going on, I eventually worked it out.
As it transpires, there was an issue with the CRL and OCSP caches on my account on my iMac – other users did not have the same problem as a result. These caches are not deleted by deleting anything from ~/Caches, which is why the issue didn't resolve when I tried that.
The answer came from the Apple Developer Forums, who pointed me to a page on the GlobalSign website. The solution is to open Command Prompt/Terminal and enter one of the following commands, then reboot.
Windows
certutil -urlcache * delete
OS X (pre-Sierra)
sudo rm /var/db/crls/*cache.db
macOS Sierra
sqlite3 ~/Library/Keychains/*/ocspcache.sqlite3 'DELETE FROM ocsp;'