Xbox One included chat headset not working

So I got an Xbox one for Christmas this year. I mainly got it to play halo with my friends. I knew beforehand that the console came with a chat headset. Upon opening, the headset would not work. There is no indication that it has been plugged in. Nothing in the devices menu either. It is the headset with the large plug with all the buttons. My xbox One console is a 500 gb Halo: The Master Chief Collection Bundle. It is also black if that is important. Please reply if you have any answers to my problem.

The best bet is to update the controller via a USB connection. However, I have experienced multiple controllers that have had a broken port for the connection to the headset. Unfortunately, there is a small solder point inside the controller that seems to break sometimes from the torque of inserting the headset adapter into the controller port because of the bump meant to secure the headset adapter.

The only fix for this is to disassemble the controller and try to repair the solder (this nullifies the warranty) or to return/replace the controller.