Cannot Install or Update Apps in App Store - Error 13
I can currently no longer update or purchase software in the Mac App Store.
I have cleared Safari's cookie cache, cleared ~\Library\Caches\com.apple.appstore logged in and out again, but none of these help.
The error message is:
We could not complete your request. There was an error in the App Store. Please try again later. (13).
Anyone else experienced this? Any fixes?
In the console I am seeing:
17/08/2011 15:30:15.384 com.apple.SecurityServer: Failed to authorize
right 'system.install.software' by client
'/System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Resources/installd'
[6043] for authorization created by '/Applications/App Store.app' [9337]
Update: I logged in as admin and the App Store works fine. So some sort of Prefs file is hosed in my main user. Does anyone know which one it would be?
I seem to have fixed the problem.
I used opensnoop to follow all file accesses while the app store was running. I spotted that ~/Library/Cookies/com.apple.appstore.plist was being accessed - this file had not been deleted by Safari when I cleared all cookies! The file had incorrect permissions - I deleted it. Now the App Store seems to be working again.
Opensnoop is a great tool!
This post seems relevant: http://www.ryanragle.com/index.php?/site/comments/where-does-the-mac-app-store-download-temp-files-to
What worked for me in the end was this:
-
Per post above, enable debug menu via
defaults write com.apple.appstore ShowDebugMenu -bool true
Sign out
- Clear cookies AND reset the app, using debug menu
- Select Menu->Store->Check for unfinished downloads
- Wait for the downloads to finish and then
- restart the app store app.