Mac App Store Download Failure - Clear Cache?
I bought a program on the Mac App Store (Desk) on one of my computers.
I am running Yosemite on a different computer and I tried to install the program from the Mac App Store - while I was on a public WiFi connection that blocks the Mac App Store. The download failed - but any attempt since then on that computer fails to download that one app.
Whenever I attempt to "Install" the program in the Mac App Store it eventually times out and I receive the following error:
"We could not complete your purchase. The request timed out." I can download and install other apps just fine.
When I attempt to download I see the following in the console:
2/13/15 9:53:20.491 AM storeaccountd[351]: ADI: {
"Cache-Control" = "max-age=604800";
Connection = "keep-alive";
"Content-Length" = 0;
Date = "Wed, 28 Jan 2015 15:26:24 GMT";
Location = "http://10.66.66.66/denied.html";
Server = "squid/2.6.STABLE21";
Via = "1.1 8802 (squid/3.3.5)";
"X-Cache" = "MISS from 8802";
}
I believe what has happened is that the App Store Web View has cached the redirect to the "denied" page from the public WiFi, but I don't know how to fix this.
- I have rebooted
- I have restarted App Store
- I have Cleared Cache in Safari
- I tried delete this files:
- /private/var/folders/tv/mw9ndb1s7qn76_xtbg8zy3v80000gp/C/com.apple.WebKit.WebContent+com.apple.appstore
- /private/var/folders/tv/mw9ndb1s7qn76_xtbg8zy3v80001z2/C/com.apple.appstore
- /private/var/folders/tv/mw9ndb1s7qn76_xtbg8zy3v80001z2/C/com.apple.appstore/com.apple.appstore
- /private/var/folders/tv/mw9ndb1s7qn76_xtbg8zy3v80001z2/C/com.apple.WebKit.WebContent+com.apple.appstore
- /private/var/folders/tv/mw9ndb1s7qn76_xtbg8zy3v80001z2/T/com.apple.appstore
- /private/var/folders/tv/mw9ndb1s7qn76_xtbg8zy3v80001z2/T/com.apple.appstore.PluginXPCService
- /private/var/folders/tv/mw9ndb1s7qn76_xtbg8zy3v80001z2/T/com.apple.WebKit.WebContent+com.apple.appstore
Got this sorted out.
-
Quit App Store.
-
Use Terminal or Activity Monitor to quit/ force quit the following processes and to delete the following folders:
killall storeaccountd killall storeassetd killall storedownloadd killall storeinappd killall appstoreagent rm -rf ~/Library/Caches/storeaccountd rm -rf ~/Library/Caches/storeassetd rm -rf ~/Library/Caches/storedownloadd rm -rf ~/Library/Caches/storeinappd
-
Restart App Store and hold the option key down to cancel any stuck downloads.
-
Then try a download again