I can't access any Microsoft website. Other sites work fine

I noticed that this issue only occurs on Chrome when signed in to Bing or any of the Microsoft accounts. When the cookies are cleared, it will load properly. Perhaps this is some sort of cookie issue.


I've been getting this a lot lately.

Although it has become clear that wiping out all cookies since the "beginning of time" fixes the problem, this has the major setback of resetting all logins for all your other sites, and if you have 2 factor authentication, it is a major hassle.

A simple fix is to open the broken site, click the icon over the left of the URL, and click the "Cookies" link, where you will have a chance to delete all domain-specific cookies (which BTW does not work if you just search for cookies using the search history method).

Now if only Microsoft could prevent this, that would be great!

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More:

https://www.ghacks.net/2016/08/26/fixing-microsoft-site-cant-be-reached-error-in-chrome/


Download and install these 2 scanners.

Install MBAM, use the update tab to update (update it twice) the program before scanning.

http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

Then install and run this one http://download.cnet.com/SuperAntiSpyware-Free-Edition/3000-8022_4-10523889.html

.


1: Make sure you don't have a proxy setup. In ie: Tools -> Internet options -> Connections -> LAN Settings -> uncheck proxy if its setup

2: see if it works now. If not, keep on going

3: open command line (start -> type run [enter]) and try to ping those domains. ping microsoft.com ping live.com etc.

See if you can even ping them. You can also try a tracert microsoft.com to see if you're going to the right place. If not, keep on going

4: Click on start and search for notepad and run as administrator. Open the file c:\windows\system32\drivers\etc\hosts

5: Make sure you don't see a bunch of entries that would point those domains to other IP's. Look for any lines that don't start with # and have an IP and a domain ex:

255.255.255.255 microsoft.com

If you find any then something added entries in your host file. Very likely a virus or some other malware. Remove all those entries and save the file (make sure you open notepad as administrator or it wont let you save since its a system file, unless you're already running as admin).

Once the file is saved, click start, type run [enter] ipconfig /flushdns [enter]

This will reload your hostfile and flush your currently resolved dns cache.

6: Try again.

7: If that doesn't work, make sure that if you're running a firewall, you're not actually blocking those domains.

8: Make sure you're not pointing to some rogue DNS server.

After this, I'd have to think some more to figure out what's going on...