Wifi network invisible on Windows 10

I have a laptop (an Asus ZenBook UX310) that for a reason I can't explain doesn't detect one Wifi-network that I need to use. The laptop runs Windows 10 (Home) and it has a very basic hardware configuration, with all the Intel chips including for wireless networking (AC 7265).

I have tried all the basic advice (forget all networks, reboot, disable/enable network adapter, reinstall drivers, etc.) and also some of the more far-fetched advice (make sure the network drivers are installed after the graphics drivers(?), reset the network stack, etc.)

The only thing I can think of is that the Wifi-network I want to connect to, which was recently installed by the organization, has some kind of new configuration or requirement that somehow prevents Windows 10 from detecting it.

So my question is: Is it possible for a Wifi-network to have some configuration option or setting that prevents a fully up-to-date Windows 10 machine from detecting it? Even though it seems to work fine for thousands of other people that all use their BYOD?

Clarification: It's a laptop that is a couple of years old and connects to many existing Wifi-networks without any problems whatsoever. So it is not a general problem with Wifi, but only an isolated issue with one single Wifi-network.

Without knowing the access point model, or it's configuration, this is a shot in the dark.

It sounds like you may be trying to connect to an access point that is in a strict channel mode. Not all wireless-AC devices can connect to access points that are in VHT-160 mode on the 5Ghz band, (160-Mhz wide channels).

Most of these access points are default configured to allows backwards compatibility with previous generations, and are usually also transmitting on the 2.4Ghz band for legacy device compatibility. (Not always though)

The fact that you say this laptop has no problems on other wifi networks, but can't detect this one makes me think it's a hardware capabilities issue. You may be able to petition whoever is in charge of the network administration to configure the access points to use 80/160Mhz dynamic channel modes, but not all access points are capable of this. It comes down to what chipset the wireless access point is using on it's motherboard.

The card in your laptop is capable of 20/40/80Mhz wide channels in the 5-GHz band, and 20/40Mhz wide channels in the 2.4-Ghz band. If the access point is set to 160Mhz only (static channel width), it will not broadcast those capabilities in its beacon/management frames, and the network won't be displayed as available when your card scans for networks.

Hopefully this will shed some light on the subject.