Windows 2010 20H2 Update fails with a rollback

Windows 10 update 20H2 update fails everytime with a rollback.

Some of the error codes I receive:

• 0xc1900101
• *FAILED* [8024000C] Method failed [CAgentUpdateManager::ManufactureHistoryEventForOSUpgrade:14710]
• NET HELPMSG 2182

I have used the following tool in the past to get update working, but this time it did not make any difference: Reset Windows Update Tool

I even downloaded the latest version of Windows 10 that include 20H2 via the download tool and try to update using that, and it resulted in the same issue: Windows 10 Download

How can I debug/fix the update? It is frustrating wasting hours due to multiple restarts, just to rollback to before the update. And then to go though it again a few days later due to Windows trying to update again...

Solution 1:

I was able to find the problem in the following log file: C:\$Windows.~BT\Sources\panther\setupact.log Log files that are created when you upgrade to a new version of Windows

Log files

I searched for Rollback and found the following line:

2021-02-21 12:54:23, Info MOUPG SetupManager: Rollback Enabled via scenario detection.

About a screen up I found the following errors:

2021-02-21 12:54:23, Error                 CONX   Windows::Compat::Appraiser::SdbUtils::CheckForMigShim (1555):   Error generating migxml for QualcommRadioDriverMigrationShim / : [0x80070490].[gle=0x80070490]
2021-02-21 12:54:23, Error                 CONX   Windows::Compat::Appraiser::SdbUtils::CheckAppQueryResult (516):   Error getting migshim info: [0x80070490].[gle=0x80070490]
2021-02-21 12:54:23, Error                 CONX   Windows::Compat::Appraiser::MatchingInfoSdbDataSource::ApplyEntries (284):   Error checking query result 2840808: [0x80070490].[gle=0x80070490]
2021-02-21 12:54:23, Error                 CONX   Windows::Compat::Appraiser::MatchingInfoSdbDataSource::ApplyDataSource (250):   Error applying upgrade block entries: [0x80070490].[gle=0x80070490]
2021-02-21 12:54:23, Info                  CONX   Windows::Compat::Appraiser::WicaEngine::CheckComponentResult (2209):   Swallowing error [0x800700e8] for [DatasourceWuDriver].
2021-02-21 12:54:23, Error                 CONX   Windows::Compat::Appraiser::WicaEngine::RunComponents (1348):   RunDataSources Failed: [0x80070490].[gle=0x80070490]
2021-02-21 12:54:23, Info                  CONX   Windows::Compat::Appraiser::WicaEngine::RunComponents (1366):   Engine finished.
2021-02-21 12:54:23, Error                 CONX   Windows::Compat::Appraiser::WicaFactory::DoWicaRun (366):   Failed to run engine: [0x80070490].[gle=0x80070490]
2021-02-21 12:54:23, Error                 CONX   Windows::Compat::Appraiser::SetupAppraiser::ScanInternal (285):   WicaRun failed: [0x80070490].[gle=0x80070490]
2021-02-21 12:54:23, Info                  CONX   Windows::Compat::Appraiser::SetupAppraiser::StartScan (159):   Start Scan Done

In the top lone I noticed QualcommRadioDriverMigrationShim, and the only Qualcomm device I have is the build in network card.

I did the following to remove the Qualcomm device and driver:

• I disabled the build in LAN in the BIOS settings. (I don't know if the rest is needed, but I did it to be safe)
• I uninstalled the driver with Add/Remove programs.
• Lastly I remove the drivers from Device Manager (View -> Enable Show Hidden Devices). Right click on the applicable devices, and select Uninstall Device.

The update worked perfectly after that.

Solution 2:

If you haven't already used it, SetupDiag is a useful diagnostic tool from Microsoft for troubleshooting upgrade impediments and failures. It doesn't find failure signatures every time, but most of the time it does.