Apple Knowledgebase pages often blank

This seems to be rather hit & miss, but often a link posted on SE leading to
support.apple.com/kb/[reference code]
seems to just give a blank page, as though it neither loads nor times out.

Sometimes a refresh will load it correctly, sometimes not.

Is there any workaround to this issue?

Edit: I've tried the Remove all website data suggestion, which worked for about 2 days, so I'm back to the manual 'cut the kb number, paste it into the main page' method.


Solution 1:

Update May 2019
There was recently a Meta question on this - Changing Apple links depending on region which concludes that, whilst support.apple.com/kb/[reference code] is the correct way to link these, caching/cookies sometimes upsets it & it turns out that removing kb/ entirely seems to fix it, leaving support.apple.com/[reference code] rather than any country or generic code at all as the simplest & potentially most reliable method.

Previous answer below


I've found the simplest workaround is to clear back the URL to just http://support.apple.com/kb/
This will then usually quickly redirect to your own country, at the entry to the support portal.

Then simply paste the KB article code into the search at the top right of the page, et voilà.

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Solution 2:

I faced the same issue and I solve it (for a while at least) by deleting Apple website data from Safari.

Go to Preferences → Privacy and found a button called Detail... under Remove All Website Data...

In the search field type apple and delete all entries.

After that should work fine.