MIcrosoft Outlook stopped working on Yosemite
After to Alistair's comment, I did some more general googling. I found some suggestions that the best solution was to rebuild the identity, so that's what I did:
- go to ~/Documents/Microsoft User Data
- make a "backup folder"
- drag the contents of ~/Documents/Microsoft User Data/Office 2011 Identities into the backup folder
- relaunch Outlook and configure as if it's a fresh install.
This has things working again.
Without more clues its hard to give specific advice, but this is what I would try.
Clear out the Saved Application State
Look for Outlook's saved application state folder within your account. You should find it at /Users/YOURUSERNAME/Library/Saved Application State/com.microsoft.Outlook.savedState
. Just rename or delete the folder. Then launch Outlook to see if it opens successfully.
Hide your Outlook Identities folder
Rename the /Users/YOURUSERNAME/Documents/Microsoft User Data/Office 2011 Identities' folder to something like
Office 2011 Identities Old`, and try Outlook again.
Hide Outlook's preference list files
Within /Users/YOURUSERNAME/Library/Preferences
you should find four Outlook plist files.
com.microsoft.outlook.database_daemon.plist
com.microsoft.outlook.databasedaemon.plist
com.microsoft.outlook.office_reminders.plist
com.microsoft.Outlook.plist
Rename them or drag them to another location temporarily, and try Outlook again.
There are also Outlook plist files in /Library/Preferences/
. On my Mac they are blank, if they have content on your Mac you might want to try renaming or moving them temporarily and trying again.
Hide Office's Cache folder
Temporarily rename the /Users/YOURUSERNAME/Library/Caches/com.microsoft.Outlook
folder something like com.microsoft.Outlook.old
and try Outlook again.
Hide the Office Application Support folder
Similarly temporarily rename the /Users/YOURUSERNAME/Library/Application Support/Microsoft/Office
and try again.
Still not working?
Try running sudo opensnoop | grep Outlook
in a Terminal window and see if you can work out which files Outlook accesses before giving up and closing.