Windows 7 - 64 Computer shuts off unexpectedly
I have a home built Windows 7 x64 computer with a Core 2 Quad CPU. It has recently taken to suddenly shutting down/turning off at unusual intervals. I should note that it powers down suddenly, and does not do a blue screen or shut down. It seems to be most common when playing media. I have tried running SpeedFan, and the CPU temp seems to hover around 49C. The computer has been running fine for over 1 year. Could heat be my problem, and how should I address it?
Steps Taken: (Problem Resolved)
- Completely cleaned the inside.
- Reseated the heatsink.
- Ran memtest 86, which found one memory error, which was followed sometime later by the computer switching off (which leads me to believe it's not the memory).
- Installed a brand new power supply.
- Inspected all fans to ensure they are running.
- Switched out memory sticks. This is not the problem, unless they're all bad.
- Reseated hard drive cable.
- Tried with a different video card.
- Tried the CPU in a friend's motherboard. Same exact problem occurred there.
- Applied for a warranty replacement.
- Replaced the CPU, seems to be working now.
Just as a side note, the computer is still running fine, it was definitely the CPU.
Solution 1:
Replace the power supply and stress test your computer.
Reseat (or replace) your heatsink and reapply thermal paste.
Run +memtest on the RAM.
Check all cabling; reseat the SATA/IDE cables to your hard drives.
Clean out the dust as best you can.
--
49 isn't that high of a temp. What heatsink are you using?
Solution 2:
You don't need to start swapping hardware until you have eliminated software as the cause. Check temps first. If they are good I would start with simple tests, like booting to a Ubuntu CD to see if your computer shuts down with a clean OS running. If that works then test your RAM with +memtest. If you have a memory failure pull your RAM out and run +memtest again, testing each stick individually. If you still have not found a problem by now you can start swapping stuff, like your GPUs, PSU, and other stuff.
Solution 3:
If you are using nvidea 64-bit drivers, make sure they are the latest version. I also had several machines rebooting/hanging/crashing at random.