Suppress Razer Synapse Nagware from prompting to install

My workplace has a bunch of Razer mice.

Every now and again when I plug in my a Razer mouse to my Windows 10 machine I get a malware screen from Razer prompting me to install Razer Synapse software.

Despite having a prompt to “Never Install,” it continues to prompt me to install it occasionally.

The things that can bring up the prompt again include:

  • Plugging in a new/different Razer mouse.
  • Uninstalling/reinstalling USB root hub.
  • Random other reasons I’m not certain of.

This is getting very annoying. In the future we will not buy razor products but with the current line of devices, is there a way to prevent this from happening?

I have asked on the Razer forums but they have gone as far as to delete my followup posts on this issue, so thought to ask here.

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Unfortunately, the answer by Ugbutt85 doesn't solve the issue for me. Every time I plug my Death Adder mouse, the folder C:\Windows\Installer\Razer is recreated, some 13 Mb of crapware is written to it, and started automatically.

Steps to reproduce:

  • plug the device in;
  • go to the "Bluetooth & other devices" Windows Settings;
  • find the device in the list, click it and select "Remove device";
  • confirm the device removal;
  • disconnect the device and connect in again;
  • the Razer Installer is started from C:\Windows\Installer\Razer.

My solution is the following: delete the C:\Windows\Installer\Razer folder and create an empty file with the same name instead. Next time you plug your mouse in, the software will fail to create the Razer folder (because a file with the same name already exists), and no installation will commence.

PS: Editing the Group Policy as described here https://support.microsoft.com/en-gb/help/2500967/how-to-stop-windows-7-automatically-installing-drivers did not help me at all with this issue.


If I am not mistaken, the mouse probably declares itself to the computer as both a mouse and a pendrive, so it can autoinstall the "drivers". I'm afraid the only option here is to disable "autorun" for any pendrive:

  • Open Settings.
  • Click on Devices.
  • Click on AutoPlay.
  • Turn off the Use AutoPlay for all media and devices toggle switch.
  • To be on the safe side, change to "do nothing" for remobable drives and memory cards.